Alyssa Haro

• Managed communication with clients to negotiate debt repayment plans and resolve account discrepancies.
• Handled 100+ accounts per day, making calls and processing payments efficiently.
• Conducted skip tracing to locate debtors and verify contact information.
• Maintained accurate account records and processed incoming payments.
• Developed and implemented payment plans for hardship cases.
• Reconciled account adjustments and posted payments in system; collaborated with internal teams to close out accounts before referral
• Ensured timely resolution receivables, maintained compliance with HIPPA when handling sensitive client data

• Greeted customers upon arrival and ensured smooth return/order process.
• Resolved customer complaints and inquiries in courteous manner.
• Answered phone calls professionally and directed them to appropriate departments or personnel.
• Corresponded with team to adhere to quality standards and regulations when it came to policies we have for returns and orders
• Resolved service desk tickets efficiently, prioritizing urgent requests.

•Maintained visual merchandising standards and managed floor stock effectively.

• Collaborated with team to create visually appealing merchandise displays.
• Participated in store events to promote featured products and collections.

•Assisted with account management, finance, and delivery processes.

•Trained and guided team members on visual presentation and customer interaction best practices.

•Delivered excellent customer service, addressing concerns and inquiries professionally.