ALYSSA HARRIS
Lilburn,US
Summary
Motivated and results-driven professional with a proven ability to effectively resolve complex issues and build strong customer loyalty. Committed to contributing to the success of any organization by leveraging skills and expertise. Known for tackling challenges head-on, thriving in fast-paced environments, and delivering exceptional customer service. Track record of doing my job diligently and meeting standards.
Overview
5
5
years of professional experience
Work History
Team Member
Cava Grill
12.2023 - Current
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
Customer Service Associate
At Home
05.2023 - 09.2024
- Worked in high-volume, dynamic environments, providing skilled assistance to more than [Number] customers every day
- Used a basic sales strategy to engage customers and present solutions that were tailored to their specific needs
- Knew how to operate a cash register, including how to process sales discounts and refunds
- Collaborated with other customer service teams to create consistent, high-quality support
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options
- Loss prevention, visual merchandising, and general sales skills were among the skills I learned
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
- Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe]
- Kept the sales floor clean by straightening and facing merchandise
- Was in charge of issuing receipts and processing refunds, credits, and exchanges.
Store Associate
Sherwin-Williams Paint Store
08.2021 - 01.2022
- Used a point-of-sale system to process sales, returns, online orders, and gift card activations
- Helped with strategic planning and merchandise display setup to promote target products and draw in customers
- Walked around the sales floor in my assigned areas, looking for customer service opportunities and keeping the displays in good shape
- Actively engaged customers in order to provide general assistance and store merchandise information
- Oversaw the timely restocking of the sales floor with current merchandise as well as accurate signage for current promotions
- Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction
- Used [Software] and [Software] to enter reports, expenses, receipts, and sales documents into a digital database
- Arranged merchandise for display in order to draw attention to new styles, attract customers, and increase sales
- Bagged, wrapped, and packaged purchases based on the specific item and the needs of the customer.
Cashier
Lowe's Home Improvement
02.2021 - 05.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Processed new orders quickly and accurately, completing [Number]+ daily transactions
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Checked customer prices and processed sales by scanning barcodes
- Put things on shelves and organize them
- Credit cards, checks, gift cards, and coupons were all processed by me.
Cashier
Chipotle Mexican Grill
10.2020 - 01.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Am in charge of taking orders from customers
- Completed manual and machine counts of funds for transactions worth more than $[Amount]
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Packages are bagged, boxed, or wrapped by me
- Customers received directions and recommendations from me
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Team Member
Arby's
09.2019 - 07.2020
- Assisted management with stock ordering and inventory control
- Am promoting the most recent products to customers
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Moved heavy loads
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with my coworkers and managers
- Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized
- Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
- Handled guest complaints, maintaining a positive dining experience for all rest
- Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Education
High School -
Meadowcreek High School
Norcross, GA05-2020
Skills
- Coordination
- Excellent multi-tasker
- Dependable and reliable
- Effective communication
- Sales techniques
- Customer service
- Multi-Task Management
- Cash Handling
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
Timeline
Team Member
Cava Grill
12.2023 - Current
Customer Service Associate
At Home
05.2023 - 09.2024
Store Associate
Sherwin-Williams Paint Store
08.2021 - 01.2022
Cashier
Lowe's Home Improvement
02.2021 - 05.2021
Cashier
Chipotle Mexican Grill
10.2020 - 01.2021
Team Member
Arby's
09.2019 - 07.2020
High School -
Meadowcreek High School
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