Alyssa Hayes

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Cross-trained to handle different restaurant roles, including serving, kitchen and to-go stations.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.

• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to creating memorable experiences for guests.
• Stocked and maintained game room tokens, cards and board games for patron convenience.
• Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
• Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
• Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
• Assisted customers with redeeming tickets or points for prizes in a friendly manner..
• Operated point of sale terminal to process both cash and card transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
• Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.

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• Balanced adherence to scripted scenes alongside improvisational moments, providing a dynamic and unpredictable experience for guests.
• Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
• Researched character types and delivered appropriate voice acting, special body movements and facial expressions to elicit strong responses from audience.
• Helped train newer cast members on proper scare techniques, resulting in faster integration into the team dynamic.
• Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
• Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
• Worked effectively in fast-paced scenarios, both independently and collaboratively in a team environment, to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers, assisted in selection of over-the-counter medications and health care products, and responded knowledgeably to questions while demonstrating excellent customer service.
• Supported operations with filing, copying and faxing.
• Processed payments and accurately completed cash and credit card transactions using pharmacy point of sale system.
• Promoted patient confidentiality by diligently following HIPAA guidelines during all interactions with customers and other employees.
• Merchandised over-the-counter goods and rotated stock, removing expired items from shelves promptly to maintain regulatory compliance standards.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.