Alyssa Hayes
Jemison
Summary
Dedicated professional with a proven track record showcasing exceptional customer service and cash handling proficiency. Leveraged strong work ethic and teamwork to enhance customer experiences and maintain high cleanliness standards. Excelled in fast-paced environments, demonstrating patience, empathy, and adaptability. Achieved consistently positive feedback for performance and reliability.
Professional with strong background in pharmaceutical support and patient care. Skilled in medication preparation, inventory management, and assisting pharmacists with daily tasks. Adept at collaborating with team members and adapting to changing needs to ensure efficient operations. Known for reliability, attention to detail, and results-driven approach.
Experienced with medication preparation and inventory management. Utilizes strong customer service skills to ensure patient satisfaction and confidentiality. Knowledge of pharmaceutical protocols and procedures, ensuring accurate and efficient pharmacy operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paid Scare Actor/Hair and Makeup Artist
Warehouse 31
Pelham, AL
10.2024 - Current
- Executed immersive scare techniques to enhance guest experiences during events.
- Maintained high energy levels while performing for extended periods in diverse environments.
- Adapted performances based on audience reactions to maximize engagement and excitement.
- Assisted in training new actors on safety protocols and performance guidelines.
- Contributed creative ideas for set design improvements, enhancing overall atmosphere.
- Researched character types and delivered appropriate voice, gesture and physical presentation.
Pharmacy Assistant Volunteer
Thorsby Drugs
Thorsby, AL
03.2019 - 12.2025
- Provided exceptional customer service by addressing inquiries regarding prescriptions and health products.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Greeted customers at counter and provided excellent customer service.
- Assisted customers in selecting over-the-counter medications and health care products.
Pharmacy Technician Volunteer
Thorsby Drugs
Thorsby, AL
01.2026 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring proper storage and organization of pharmaceuticals.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed patient privacy effectively by following HIPAA regulations while processing sensitive information related to medical histories or prescriptions details.
- Demonstrated proficiency in operating various pharmacy equipment such as pill counters, label printers, and compounding tools during daily tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Re-stocked shelves with prescribed medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
HOSTESS/SERVER
The Dive Cajun Restaurant
Clanton, AL
04.2025 - 06.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Cross-trained to handle different restaurant roles, including serving, kitchen and to-go stations.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
GAME ROOM ATTENDANT
Game Zone
Clanton, AL
07.2024 - 04.2025
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to creating memorable experiences for guests.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Operated point of sale terminal to process both cash and card transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
No Degree - General Studies
Jemison High School
Jemison, ALNo Degree -
Acellus
Online01-2026
High School Diploma -
Jemison Hayes School of Excellence
06-2026
No Degree - BSN in Pre-Nursing
University of Montevallo
Montevallo, AL05-2030
Skills
- Patience and empathy
- Customer service
- Cash handling proficiency
- Cleanliness and hygiene
- Reliability
- Friendliness
- Strong work ethic
- Physical strength
- Patient confidentiality
- Teamwork and collaboration
- Data entry
- POS system operation
- Medication dispensing
- Labeling accuracy
- Pharmaceutical calculations
Certification
- Pharmacy Technician License - 01/2026- 12/2027
Timeline
Pharmacy Technician Volunteer
Thorsby Drugs
01.2026 - Current
HOSTESS/SERVER
The Dive Cajun Restaurant
04.2025 - 06.2025
Paid Scare Actor/Hair and Makeup Artist
Warehouse 31
10.2024 - Current
GAME ROOM ATTENDANT
Game Zone
07.2024 - 04.2025
Pharmacy Assistant Volunteer
Thorsby Drugs
03.2019 - 12.2025
No Degree - General Studies
Jemison High School
No Degree -
Acellus
High School Diploma -
Jemison Hayes School of Excellence
No Degree - BSN in Pre-Nursing
University of Montevallo