Summary
Overview
Work History
Education
Timeline
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Alyssa Hays

Fairmont,West Virginia

Summary

Dynamic customer service professional with extensive experience, I only provided the last 7 years of work history. Excelling in complaint handling and relationship building with all prior work places. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in CRM software, I effectively documented interactions and streamlined processes, fostering long-term client loyalty and improving service delivery. Proficient and a caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Im a fast learner, pay attention to detail and am a very hard worker. I like to just jump right on in and help! Customer/client/patient assisting is my entire history since my first job in 2008. I would love the opportunity and appreciate your time.

Overview

7
7
years of professional experience

Work History

CSR

TTEC
06.2022 - 06.2025
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Learned company products and services to provide effective support to clients.
  • Documented customer interactions in CRM system for future reference and follow-up.
  • Collaborated with team members to resolve issues and improve service delivery.
  • Adapted quickly to new software tools for managing customer accounts efficiently.
  • Provided feedback on common customer concerns to enhance service processes.
  • Engaged in training sessions to develop skills in conflict resolution and communication.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

CNA in Training

Genesis
05.2022 - 12.2022
  • Provided direct patient care, assisting with daily activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Assisted in developing and implementing individualized care plans for patients.
  • Educated patients and families on health management and safety practices.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

SME Team Leader

Teleperformance
08.2018 - 05.2022
  • Led team in developing and implementing SME-focused training programs.
  • Collaborated with cross-functional teams to enhance product knowledge and service delivery.
  • Streamlined communication processes to improve information flow among team members.
  • Assisted in identifying areas for process improvement within the SME framework.
  • Facilitated regular meetings to discuss project progress and address team challenges.
  • Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
  • . Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

GED -

Putnam Co Career And Tech School
Eleanor, WV
01.2010

Timeline

CSR

TTEC
06.2022 - 06.2025

CNA in Training

Genesis
05.2022 - 12.2022

SME Team Leader

Teleperformance
08.2018 - 05.2022

GED -

Putnam Co Career And Tech School

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Alyssa Hays