Alyssa Heacox
Lewisville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Sonics Drive In
04.2020 - 11.2023
- Reviewed employee applications and collaborated with my supervisor to schedule interviews for potential new - hires.
- Conducted interviews with an open mind and personally hired dozens of enthusiastic new employees; Many of whom were still with the company even after I had to leave my position.
- Maintained a log of employee achievements which helped determine eligibility for position promotions and even company thank-you gifts.
- When necessary, I maintained a log of any disciplinary actions taken with employees who were not meeting basic company standards even after one-on-one meetings wherein which I would clearly communicate need for corrective action, inquire wether this employee's needs were being met, and determine any way in which I might be able to help this team member realize their full potential.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, when necessary.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw store security, including everything from loss prevention to remotely monitoring internal and external security cameras.
- Organized staff meetings.
- Accurately and efficiently maintained both weekly and yearly inventory count.
Homemaker
Self
03.2016 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively even in extremely high pressure situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Tailor
Self
01.2012 - 01.2016
- Provided high-quality alteration and repairs for clothing and drapery.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Repaired and replaced defective garment pockets, pocket flags and coat linings.
- Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
Primary Barista
Starbucks
08.2010 - 12.2011
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service during busiest hours.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Customer Service Representative
Target
12.2008 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Cape Coral High School
Cape Coral, FL2010
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Store operations
- Team Management
- Stock management
- POS Systems
- Hiring and Training
- Staff Management
- Work Planning and Prioritization
- Mentoring and Coaching
- Loss Prevention
- Employee Coaching
- Issue Resolution
- Inventory counting
- Records Management
- Microsoft Office Suite
- Flexible Schedule
- Incident Reports
- Motivational Techniques
- Inventory Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Effective leader
- Employee Motivation
- Goal Setting
- Training Management
- Hiring and Onboarding
Timeline
Assistant Store Manager
Sonics Drive In
04.2020 - 11.2023
Homemaker
Self
03.2016 - 04.2020
Tailor
Self
01.2012 - 01.2016
Primary Barista
Starbucks
08.2010 - 12.2011
Customer Service Representative
Target
12.2008 - 08.2010
GED -
Cape Coral High School