Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Hefty

Greenville,SC

Summary

Compassionate Patient Care Technician with extensive experience at Bon Secours Hospital, skilled in vital signs monitoring and patient observation. Proven ability to enhance patient satisfaction through empathetic support and effective communication. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Member

Chic-Fil-A
11.2016 - 05.2019
  • Monitored patient vital signs and reported changes to nursing staff, ensuring timely interventions.
  • Assisted in daily living activities, enhancing patient comfort and promoting independence.
  • Maintained cleanliness and safety of patient care areas, supporting infection control protocols.
  • Documented patient information accurately in electronic health records for seamless communication among healthcare teams.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Administered basic medical procedures under supervision, improving operational efficiency of care delivery.
  • Provided emotional support to patients and families, contributing to a compassionate care environment.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Patient Care Technician

Bon Secours Hospital
03.2024 - Current
  • Monitored patient vital signs and reported changes to nursing staff, ensuring timely interventions.
  • Assisted in daily living activities, enhancing patient comfort and promoting independence.
  • Maintained cleanliness and safety of patient care areas, supporting infection control protocols.
  • Documented patient information accurately in electronic health records for seamless communication among healthcare teams.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Administered basic medical procedures under supervision, improving operational efficiency of care delivery.
  • Provided emotional support to patients and families, contributing to a compassionate care environment.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Live Answer Representative

Parkside Pediatrics
12.2022 - 03.2024
  • Trained new staff on best practices in patient care procedures, enhancing team performance and cohesion.
  • Answered phone calls in a timely manner with a pleasant attitude.
  • Assisted parents in scheduling appointments for their children, and getting in touch with nursing staff.

Patient Care Technician

Bon Secours Hospital
09.2022 - 12.2022
  • Collaborated with multidisciplinary team members to develop individualized care plans, fostering holistic patient support.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced stress for patients and families through effective communication and empathetic support.

Patient Observer

Bon Secours Hospital
06.2022 - 09.2022
  • Monitored patient behavior and reported changes to nursing staff for timely interventions.
  • Assisted in maintaining a safe environment by ensuring compliance with hospital protocols.
  • Documented patient observations accurately and promptly for effective care planning.
  • Supported nursing staff by preparing necessary supplies and equipment for patient care activities.
  • Responded quickly to patient needs, demonstrating strong communication skills and empathy.
  • Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.

Barista Trainer

Starbucks
05.2019 - 06.2022
  • Trained new baristas on beverage preparation and customer service standards.
  • Conducted regular performance evaluations to ensure adherence to quality and operational procedures.
  • Developed training materials that enhanced learning efficiency for barista roles.
  • Facilitated workshops focused on coffee knowledge and brewing techniques for team members.
  • Increased employee retention by fostering a positive, supportive work atmosphere.

Education

Patient Care Technician -

Mercy College
Ohio, IL
08.2022

High School Diploma -

Travelers Rest High School
Travelers Rest, SC
05.2015

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Blood glucose monitoring
  • ADL support
  • Infection control standards
  • Adaptable
  • Professional bedside manner
  • Clinical training
  • Active listening
  • Attention to detail
  • Empathy and compassionate care

Certification

Patient Care Technician Certification

BLS Certification

Timeline

Patient Care Technician

Bon Secours Hospital
03.2024 - Current

Live Answer Representative

Parkside Pediatrics
12.2022 - 03.2024

Patient Care Technician

Bon Secours Hospital
09.2022 - 12.2022

Patient Observer

Bon Secours Hospital
06.2022 - 09.2022

Barista Trainer

Starbucks
05.2019 - 06.2022

Team Member

Chic-Fil-A
11.2016 - 05.2019

Patient Care Technician -

Mercy College

High School Diploma -

Travelers Rest High School

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