Alyssa Helvey
East Alton,IL
Summary
Dynamic team player with proven expertise in food safety and customer service, honed at Liberty Village and SUBWAY®Restaurants. Excelled in meal preparation and sanitation practices, enhancing dining experiences through meticulous attention to dietary guidelines and hygiene standards. Demonstrated exceptional problem-solving and teamwork abilities, contributing to a 20% increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dietary Aide
Liberty Village
05.2024 - Current
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Discarded outdated food products and maintained waste disposal procedures.
- Followed all food safety regulations while preparing meals for patients.
- Kept all kitchen areas clean, tidy and free of hazards.
Sandwich Artist
SUBWAY®Restaurants
08.2023 - 05.2024
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
Sandwich Artest
SUBWAY®Restaurants
05.2023 - 08.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted guests, promoted specials, and took orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
Cashier
McDonald's
04.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
Education
Triad High School
Troy, IL05.2024
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Patient Communication
- Team Collaboration
- Verbal Communication
- Food handling safety
- Detail Oriented
- Sanitation Practices
- Food Safety
- Flexible Schedule
- Kitchen Equipment Operation
- Restaurant Experience
- Meal Preparation
- Heavy Lifting
- Food Preparation
- Sanitization
- Dietary modifications
- Specialized meal preparation
- Food presentation
- Food Delivery
- Portion Control
- Fast Food Experience
- Kitchen Organization
- Dietary guidelines
- Hygiene standards
- Multitasking
- Organizational Skills
- Task Prioritization
- Safe Food Handling
- Teamwork and Collaboration
Timeline
Dietary Aide
Liberty Village
05.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
08.2023 - 05.2024
Sandwich Artest
SUBWAY®Restaurants
05.2023 - 08.2023
Cashier
McDonald's
04.2022 - 06.2022
Triad High School
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