Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Henderson

Albuquerque,NM

Summary

High-energy manager, bringing 4 1/2+ years of experience in retail settings. Set and enforced company standards and procedures to maintain staff satisfaction and store performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraged a positive team building environment. Results-driven retail management professional determined to exceed company sales goals. Successful at marketing sales floor and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

13
13
years of professional experience

Work History

Professional Cleaner

Cleaning Solutions
09.2023 - 06.2025
  • Supervised daily cleaning routines to ensure adherence to safety and quality standards.
  • Trained new team members on best practices for efficient cleaning techniques and equipment usage.
  • Developed and implemented improved cleaning schedules to enhance operational efficiency across multiple sites.
  • Conducted regular inspections of facilities to identify areas needing attention and corrective actions.
  • Collaborated with management to establish cleaning protocols that meet industry regulations and client expectations.
  • Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effective resource utilization.
  • Resolved customer feedback by adjusting cleaning approaches, enhancing client satisfaction and service quality.
  • Mentored junior staff in advanced cleaning methods, fostering skill development within the team.
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
  • Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
  • Emptied trashcans and transported waste to collection areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
  • Prevented pest infestations by properly disposing of trash and maintaining a clean environment in both indoor and outdoor spaces.
  • Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
  • Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Create and manage schedules according to each employee's availability.


Store Manager

Rue 21
05.2017 - 07.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Store maintained a weekly percentage of 85% or higher of customer email retention.
  • Created weekly schedules to maximize floor coverage for customer service as well as completing store tasks and visuals.
  • Traveled to other stores in district to help train new members of team as well as retraining old member of team, help reset visual presentations and additional manager support.
  • Networking, recruiting, training and hiring new managers and sales associates to team.
  • Maintained a store fragrance goal of 6% or higher when company goal is a 4.5%.
  • Set weekly visuals while driving sales with product merchandising.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained proper product levels and inventory controls for merchandise, organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control , store opening and closing procedures.
  • Approved regular payroll submissions for 15+ employees.

Full time assistant manager

Rue 21
10.2014 - 05.2017
  • Networking and recruiting.
  • Training newly hired managers and sales associate.
  • Conducting interviews.
  • Girls visual lead and accessories lead.
  • Made sales from 2014-2016.
  • Reduced stores shrink from 4.56% in fall of 2014 to a 1.43 in 2015.
  • District trainer store fore the new POS Store 6 launch in 2015.
  • Organizing and executing daily tasks as well as delegating tasks to other members of the team.
  • Traveled to other stores in district to clean up visual presentations or retrain team members.
  • Monitored security and handled incidents calmly.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Full Time Assistant Manager

Body Central
09.2013 - 10.2014
  • Accessories manager.
  • Drove business through visual presentation.
  • Drove sales through conversion and transactions.
  • Executed new visual presentation weekly.
  • Created a personalized customer service atmosphere.
  • Promoted from part time assistant to full time within 6 months.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations.
  • Monitored security and handled incidents calmly.
  • Helped train members of team.

Sales Associate

Charlotte Russe
10.2012 - 09.2013
  • Cashier/ Customer Service .
  • Denim Specialist & Mannequin Specialist.
  • Completed store mark downs every Sunday.
  • Merchandised new product arrivals.
  • Set store visuals and executed window merchandising.

Education

No Degree - Managment

High Preforming ASM Training in 2016
Company Training
2016

No Degree - Loss Prevention

LP 101 Training in 2015
Conducted By Senior LP Of Company
08.2015

GED -

Volcano Vista High School
Albuquerque, NM
12.2014

Skills

  • Excellent customer service skills
  • Relationship building and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Training and Development
  • Business acumen
  • Loss prevention
  • Time management
  • Self-motivation and initiative
  • Multitasking proficiency
  • Deep cleaning expertise
  • Team collaboration
  • Crew management
  • Complex Problem-solving
  • Supply inventory management
  • Scheduling

Timeline

Professional Cleaner

Cleaning Solutions
09.2023 - 06.2025

Store Manager

Rue 21
05.2017 - 07.2018

Full time assistant manager

Rue 21
10.2014 - 05.2017

Full Time Assistant Manager

Body Central
09.2013 - 10.2014

Sales Associate

Charlotte Russe
10.2012 - 09.2013

No Degree - Managment

High Preforming ASM Training in 2016

No Degree - Loss Prevention

LP 101 Training in 2015

GED -

Volcano Vista High School

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