Alyssa Hepburn
Plano
Summary
Dynamic administrative and leasing professional skilled in delivering exceptional customer service and managing diverse operational tasks. Expertise in effective communication, inventory management, and data accuracy, ensuring seamless office functionality. Committed to maintaining high standards of service while adapting to evolving priorities and client needs.
Overview
7
7
years of professional experience
Work History
Manager
Face Foundrié
Southlake
03.2026 - Current
- Managed daily spa operations to ensure smooth service delivery and customer satisfaction.
- Oversaw inventory management, including ordering and stocking of skincare products.
- Resolved customer inquiries and complaints to maintain a positive client experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Leasing Agent/ Admin Assistant
Boulder Property Management
Boulder
09.2025 - 03.2026
- Respond promptly and professionally to high volumes of phone and email inquiries from prospective residents, ensuring timely follow-up and a positive first point of contact.
- Support daily office operations by assisting team members, adapting quickly to changing priorities, and helping ensure tasks and deadlines are met.
- Manage calendars and schedule property showings for agents, coordinating appointments using Microsoft Outlook, Excel, and Word with a high level of accuracy and attention to detail.
- Track leads, follow-ups, and outcomes in CRM-style property management software (AppFolio), maintaining accurate and up-to-date records.
Flight Attendant
SkyWest Airlines
03.2022 - 08.2025
- Ensured cabin safety by conducting pre-flight checks, verifying equipment functionality, and enforcing all FAA regulations and airline policies.
- Represented a national airline brand while delivering premium customer experiences to diverse clientele across domestic routes.
- Managed multiple tasks efficiently in a fast-paced, high-pressure environment while maintaining excellent attention to detail.
- Delivered exceptional in-flight customer service by anticipating passenger needs, addressing concerns promptly, and maintaining a calm, friendly, and professional demeanor.
Audio Video Production Assistant
East Texas Baptist University
Marshall
08.2019 - 05.2022
- Collaborated with sound, lighting, and video production teams to ensure seamless execution during rehearsals and live productions.
- Operated and troubleshot microphones, mixers, speakers, projectors, cameras, and basic lighting systems to maintain high production quality.
- Managed cable runs, signal flow, and equipment organization to enhance safety and efficiency of setups.
- Assisted in setup, operation, and breakdown of audio-visual equipment for live events, studio recordings, and presentations.
Education
Bachelor of Science - Communications
East Texas Baptist University
Marshall05-2025
Skills
- Regulatory compliance
- Customer service
- Inventory management
- Multi-tasking efficiency
- Sales expertise
- Cabin safety
Timeline
Manager
Face Foundrié
03.2026 - Current
Leasing Agent/ Admin Assistant
Boulder Property Management
09.2025 - 03.2026
Flight Attendant
SkyWest Airlines
03.2022 - 08.2025
Audio Video Production Assistant
East Texas Baptist University
08.2019 - 05.2022
Bachelor of Science - Communications
East Texas Baptist University