Alyssa Herman
Palm City,FL
Summary
Hardworking Sales Representative with exceptional success in business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ALD Sales Consultant
Southern Glazers Wine & Spirits
Stuart-Sebastian, FL
11.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
EVENT SPECIALTY STAFF
Hello Florida
Palm Beach
12.2022 - Current
- Worked closely with management teams to develop comprehensive plans for each event
- Implemented creative ideas to enhance the overall experience at various special events
- Provided support to event staff members throughout the duration of each event
- Managed the setup and breakdown of equipment for special events, including tables, chairs, audio-visual equipment, decorations
- Maintained an accurate inventory of supplies necessary for successful special events
- Organized and coordinated multiple special events, ensuring that each event ran smoothly and efficiently
- Performed basic technical duties such as setting up projectors or microphones for presentations
- Collaborated with vendors to ensure all necessary items were available for each event.
MERCHANDISE CAST MEMBER
Walt Disney World
Sunrise
12.2018 - Current
- Developed strong organizational skills while maintaining inventory accuracy
- Inspected product quality upon receipt of deliveries from vendors and suppliers ensuring compliance with standards
- Demonstrated ability to multitask during high volume sales periods
- Monitored stock levels, communicated needs for replenishment, and tracked inventory movement between stores and warehouses
- Assisted in training new associates on proper procedures for stocking shelves, operating registers, and providing customer service excellence.
FOOD AND BEVERAGE MANAGER
Marriott Singer Island Resort and Spa
Riveria Beach
03.2022 - 03.2023
- Coordinated catering events from start to finish including menu selection, ordering supplies, and supervising setup and service staff
- Developed training programs for waitstaff on topics such as wine knowledge and table etiquette
- Established quality control standards for food preparation and presentation as well as hygiene protocols for kitchen staff members
- Oversaw employees in kitchen and at front counter to confirm adherence to store rules
- Managed employee work schedule, keeping daily shifts properly staffed
- Communicated with customers and received feedback on food and beverage quality
- Maintained accurate records of daily transactions using point-of-sale systems.
RESTAURANT MANAGER
Chuck's, Seafood
Fort Pierce
12.2021 - 03.2022
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Defined and updated restaurant policies and procedures
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Facilitated regular meetings with staff members to discuss progress towards goals
- Developed marketing plans to increase revenue and customer loyalty
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Developed menus that incorporated seasonal ingredients while staying within budget parameters
- Reviewed monthly financial statements to assess performance against budget objectives.
HOUSEKEEPING OFFICE COORDINATOR
The Breakers Palm Beach
Palm Beach
06.2021 - 12.2021
- This position acts as the liaison between Housekeeping and all other hotel departments
- Monitoring room inventory and adjusting according to arrivals/departures
- Prioritize rooms to be cleaned for due in guests
- Monitor Pre-registered guests waiting for the room to be ready
- Answer in house calls/e-mails from guests
- Managed reservations process for guest rooms and special requests as needed
- Provided customer service support to guests regarding housekeeping services.
EVENT GUIDE
Universal Studios, Florida
Orlando
07.2017 - 09.2021
- Coordinated logistics such as transportation, catering, signage, and other related services for events
- Created promotional material such as posters, flyers, brochures, and other marketing collateral
- Assisted in the setup of events, including arranging chairs and tables, setting up audio-visual equipment, and preparing materials for presentations
- Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions.
GUEST SERVICES COORDINATOR
The Breakers Palm Beach
Palm Beach
09.2020 - 06.2021
- Coordinate and organize luggage tickets and valet keys
- Assign and manage valet runners to handle in-house guest requests
- Worked with Event Coordinators to manage event deliveries, either upon arrival or throughout their stay
- Maintain a high level of professionalism at the front door
- Assist with VIP/Celebrity guests
- Welcome incoming guests and guests visiting property
- Ensure all luggage gets delivered in a timely manner from when the guest is able to check in
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Arranged for transportation to and from airport, train station and events for visitors
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
GUEST RELATIONS COORDINATOR
The Breakers Palm Beach
Palm Beach
09.2019 - 09.2020
- Maintained up-to-date knowledge of hotel amenities, services, events, promotions, and other offerings to facilitate informed responses to guests' queries
- Prepared detailed reports summarizing customer feedback data for review by senior management
- Provided superior customer service by responding to inquiries and complaints in a timely manner
- Collaborated closely with other departments within the organization to ensure that guest requests are fulfilled promptly.
DISNEY COLLEGE PROGRAM FOOD AND BEVERAGE INTERN
Walt Disney World
Orlando
01.2017 - 07.2017
- Developed effective communication strategies with guests, coworkers, and supervisors
- Performed cash handling duties with accuracy and efficiency
- Trained new hires on job responsibilities, safety regulations, and company policies.
Education
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT -
University of Central Florida
Orlando, FL05.2019
Skills
- Service Quality
- Safe Food Handling Practices
- Community Networking
- Territory expansion
- Product and service knowledge
- Territory Management
- Time Management
- Product Inventory Counts
- VIP Services
Certification
- ServSafe Manager Certification
- Post-Crisis Leadership Certificate from University of South Florida
Timeline
ALD Sales Consultant
Southern Glazers Wine & Spirits
11.2023 - Current
EVENT SPECIALTY STAFF
Hello Florida
12.2022 - Current
FOOD AND BEVERAGE MANAGER
Marriott Singer Island Resort and Spa
03.2022 - 03.2023
RESTAURANT MANAGER
Chuck's, Seafood
12.2021 - 03.2022
HOUSEKEEPING OFFICE COORDINATOR
The Breakers Palm Beach
06.2021 - 12.2021
GUEST SERVICES COORDINATOR
The Breakers Palm Beach
09.2020 - 06.2021
GUEST RELATIONS COORDINATOR
The Breakers Palm Beach
09.2019 - 09.2020
MERCHANDISE CAST MEMBER
Walt Disney World
12.2018 - Current
EVENT GUIDE
Universal Studios, Florida
07.2017 - 09.2021
DISNEY COLLEGE PROGRAM FOOD AND BEVERAGE INTERN
Walt Disney World
01.2017 - 07.2017
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT -
University of Central Florida