Alyssa Herman
Palm City,FL
Summary
Hardworking Sales Representative with exceptional success in business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ALD Sales Consultant
Southern Glazers Wine & Spirits
11.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
EVENT SPECIALTY STAFF
Hello Florida
12.2022 - Current
- Worked closely with management teams to develop comprehensive plans for each event
- Implemented creative ideas to enhance the overall experience at various special events
- Provided support to event staff members throughout the duration of each event
- Managed the setup and breakdown of equipment for special events, including tables, chairs, audio-visual equipment, decorations
- Maintained an accurate inventory of supplies necessary for successful special events
- Organized and coordinated multiple special events, ensuring that each event ran smoothly and efficiently
- Performed basic technical duties such as setting up projectors or microphones for presentations
- Collaborated with vendors to ensure all necessary items were available for each event.
MERCHANDISE CAST MEMBER
Walt Disney World
12.2018 - Current
- Developed strong organizational skills while maintaining inventory accuracy
- Inspected product quality upon receipt of deliveries from vendors and suppliers ensuring compliance with standards
- Demonstrated ability to multitask during high volume sales periods
- Monitored stock levels, communicated needs for replenishment, and tracked inventory movement between stores and warehouses
- Assisted in training new associates on proper procedures for stocking shelves, operating registers, and providing customer service excellence.
FOOD AND BEVERAGE MANAGER
Marriott Singer Island Resort and Spa
03.2022 - 03.2023
- Coordinated catering events from start to finish including menu selection, ordering supplies, and supervising setup and service staff
- Developed training programs for waitstaff on topics such as wine knowledge and table etiquette
- Established quality control standards for food preparation and presentation as well as hygiene protocols for kitchen staff members
- Oversaw employees in kitchen and at front counter to confirm adherence to store rules
- Managed employee work schedule, keeping daily shifts properly staffed
- Communicated with customers and received feedback on food and beverage quality
- Maintained accurate records of daily transactions using point-of-sale systems.
RESTAURANT MANAGER
Chuck's, Seafood
12.2021 - 03.2022
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Defined and updated restaurant policies and procedures
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Facilitated regular meetings with staff members to discuss progress towards goals
- Developed marketing plans to increase revenue and customer loyalty
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Developed menus that incorporated seasonal ingredients while staying within budget parameters
- Reviewed monthly financial statements to assess performance against budget objectives.
HOUSEKEEPING OFFICE COORDINATOR
The Breakers Palm Beach
06.2021 - 12.2021
- This position acts as the liaison between Housekeeping and all other hotel departments
- Monitoring room inventory and adjusting according to arrivals/departures
- Prioritize rooms to be cleaned for due in guests
- Monitor Pre-registered guests waiting for the room to be ready
- Answer in house calls/e-mails from guests
- Managed reservations process for guest rooms and special requests as needed
- Provided customer service support to guests regarding housekeeping services.
EVENT GUIDE
Universal Studios, Florida
07.2017 - 09.2021
- Coordinated logistics such as transportation, catering, signage, and other related services for events
- Created promotional material such as posters, flyers, brochures, and other marketing collateral
- Assisted in the setup of events, including arranging chairs and tables, setting up audio-visual equipment, and preparing materials for presentations
- Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions.
GUEST SERVICES COORDINATOR
The Breakers Palm Beach
09.2020 - 06.2021
- Coordinate and organize luggage tickets and valet keys
- Assign and manage valet runners to handle in-house guest requests
- Worked with Event Coordinators to manage event deliveries, either upon arrival or throughout their stay
- Maintain a high level of professionalism at the front door
- Assist with VIP/Celebrity guests
- Welcome incoming guests and guests visiting property
- Ensure all luggage gets delivered in a timely manner from when the guest is able to check in
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Arranged for transportation to and from airport, train station and events for visitors
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
GUEST RELATIONS COORDINATOR
The Breakers Palm Beach
09.2019 - 09.2020
- Maintained up-to-date knowledge of hotel amenities, services, events, promotions, and other offerings to facilitate informed responses to guests' queries
- Prepared detailed reports summarizing customer feedback data for review by senior management
- Provided superior customer service by responding to inquiries and complaints in a timely manner
- Collaborated closely with other departments within the organization to ensure that guest requests are fulfilled promptly.
DISNEY COLLEGE PROGRAM FOOD AND BEVERAGE INTERN
Walt Disney World
01.2017 - 07.2017
- Developed effective communication strategies with guests, coworkers, and supervisors
- Performed cash handling duties with accuracy and efficiency
- Trained new hires on job responsibilities, safety regulations, and company policies.
Education
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT -
University of Central Florida
Orlando, FL05.2019
Skills
- Service Quality
- Safe Food Handling Practices
- Community Networking
- Territory expansion
- Product and service knowledge
- Territory Management
- Time Management
- Product Inventory Counts
- VIP Services
Certification
- ServSafe Manager Certification
- Post-Crisis Leadership Certificate from University of South Florida
Timeline
ALD Sales Consultant
Southern Glazers Wine & Spirits
11.2023 - Current
EVENT SPECIALTY STAFF
Hello Florida
12.2022 - Current
FOOD AND BEVERAGE MANAGER
Marriott Singer Island Resort and Spa
03.2022 - 03.2023
RESTAURANT MANAGER
Chuck's, Seafood
12.2021 - 03.2022
HOUSEKEEPING OFFICE COORDINATOR
The Breakers Palm Beach
06.2021 - 12.2021
GUEST SERVICES COORDINATOR
The Breakers Palm Beach
09.2020 - 06.2021
GUEST RELATIONS COORDINATOR
The Breakers Palm Beach
09.2019 - 09.2020
MERCHANDISE CAST MEMBER
Walt Disney World
12.2018 - Current
EVENT GUIDE
Universal Studios, Florida
07.2017 - 09.2021
DISNEY COLLEGE PROGRAM FOOD AND BEVERAGE INTERN
Walt Disney World
01.2017 - 07.2017
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT -
University of Central Florida