Alyssa Herman-Johner
Dickinson,ND
Summary
Detail-oriented professional with experience in optical services and front desk operations. Proven ability to accurately complete tasks while maintaining organized records and delivering exceptional customer service. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Optician
Eyewear Concepts
Dickinson, North Dakota
06.2024 - Current
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Calculated measurements for eyewear using optical measuring devices.
- Repaired broken frames using specialty tools and equipment.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Receptionist
Eyewear Concepts
Dickinson, North Dakota
08.2022 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Receptionist
Powder River Dental
Gillette, Wyoming
03.2022 - 07.2022
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Conducted our morning meeting, informing the office of our schedule and exceptions for the day.
Front Desk Associate
Dickinson Parks And Recreation
Dickinson, North Dakota
08.2018 - 03.2022
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Updated guest profiles in computer system as necessary following any changes or modifications.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
Tongue River High School
Dayton, WY05-2011
Skills
- Strong customer service
- Appointment scheduling
- Effective communication
- Problem solving
- Customer relationship management
- Multitasking and prioritization
- Professional and polished presentation
Timeline
Optician
Eyewear Concepts
06.2024 - Current
Receptionist
Eyewear Concepts
08.2022 - Current
Receptionist
Powder River Dental
03.2022 - 07.2022
Front Desk Associate
Dickinson Parks And Recreation
08.2018 - 03.2022
High School Diploma -
Tongue River High School