Alyssa Hernandez
Saint Helens,OR
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Executive Office Specialist
Wells Fargo Bank
01.2012 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Managed department's events and coordinated team scheduling.
- Scheduled office meetings and assigned clients to appropriate team members for client handling.
- Drafted correspondence and other documents for customers and management department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with different lines of business by receiving management and customer requests, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and lines of business and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Arts in Business - Administrative Management
California State University, San Bernardino
Skills
- Microsoft Systems
- Calendar Management
- Reception Oversight
- Clerical Support
- Travel Coordination
- Financial Reporting
- Speechwriting and Messaging
- Workflow Optimization
- Meeting Planning
- Team Bonding
- Documentation and Recordkeeping
Professional References
- Theresa Garner, Escalations Complaint Manager, Wells Fargo, 206-849-2932, 18700 NW Walker Rd., Beaverton, OR, 97006
- Carlos Villanueva Chavez, Lead Escalations Representative, Wells Fargo, 503-374-5414, 18700 NW Walker Rd., Beaverton, OR, 97006
Timeline
Executive Office Specialist
Wells Fargo Bank
01.2012 - 08.2023
Bachelor of Arts in Business - Administrative Management
California State University, San Bernardino