Alyssa Hernandez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retention Representative
Charter Spectrum
07.2022 - Current
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Provided exceptional customer service, leading to increased positive feedback from clients.
- Promoted a positive work environment by fostering teamwork, communication, and mutual support among colleagues.
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
Southwest Children's Clinic
09.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lead Daycare Teacher
Happy Hearts Daycare
06.2019 - 09.2021
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Consistently communicated with parents through newsletters, conferences, and informal check-ins about student progress and achievements.
- Mentored new teachers in curriculum planning and instructional techniques, supporting their transition into successful educators at our daycare center.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
Receptionist
Hernandez Real Estate Group
06.2017 - 11.2019
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associates - Business Management
Ivy Tech Community College of Indiana
Indianapolis, IN06.2025
High School Diploma -
William J Brennan
San Antonio, TX06.2019
Skills
- Upselling strategies
- Customer Support
- Customer Advocacy
- Customer Satisfaction
- Call center experience
- Account Management
- Professionalism
- Computer Skills
- Team building
- Product and service knowledge
- Training and mentoring
Languages
Spanish
Limited Working
Timeline
Retention Representative
Charter Spectrum
07.2022 - Current
Receptionist
Southwest Children's Clinic
09.2021 - 07.2022
Lead Daycare Teacher
Happy Hearts Daycare
06.2019 - 09.2021
Receptionist
Hernandez Real Estate Group
06.2017 - 11.2019
Associates - Business Management
Ivy Tech Community College of Indiana
High School Diploma -
William J Brennan