Alyssa Hernandez
San Antonio,TX
Summary
Detail-oriented and proactive Community Manager with experience in managing homeowner associations and fostering positive resident relationships. Skilled in property operations, vendor coordination, budgeting, and enforcing community standards. Adept at handling conflict resolution, board collaboration, and streamlining community processes to ensure a well-maintained and harmonious living environment.
Overview
8
8
years of professional experience
Work History
Community Manager
Lifetime HOA Management
San Antonio, TX
01.2025 - Current
- Oversee day-to-day operations for multiple homeowner associations, ensuring adherence to governing documents and state regulations
- Act as the primary point of contact for homeowners, board members, vendors, and contractors
- Coordinate and attend board meetings, prepare meeting agendas and board packets, and document meeting minutes
- Manage maintenance requests, schedule repairs, and conduct property inspections to maintain community standards
- Monitor and enforce community policies, issuing violation notices and following up on compliance
- Assist with the preparation and monitoring of annual budgets, financial reports, and reserve studies
- Facilitate vendor bidding processes and manage contracts to ensure timely, cost-effective service delivery
- Respond promptly to homeowner concerns and mediate conflicts to foster a positive community atmosphere
Operations Manager (Club Manager)
Fitness International - LA Fitness
San Antonio, TX
08.2021 - 12.2024
- Oversaw daily operations of a high-traffic fitness facility, ensuring a clean, safe, and welcoming environment for members and staff
- Managed a team of front desk staff, janitorial crew, and personal trainers, including hiring, training, scheduling, and performance evaluations
- Handled member relations, resolving customer concerns promptly to maintain satisfaction and retention
- Led sales efforts by actively promoting and selling memberships, conducting facility tours, and explaining service packages
- Maintained facility equipment and coordinated repairs to minimize downtime and enhance user experience
- Ensured compliance with company policies, safety standards, and local health regulations
- Managed inventory of supplies and merchandise, including ordering and vendor communication
- Collaborated with district leadership to meet operational goals and drive overall club performance
Assistant Manager
Planet Fitness
San Antonio, TX
02.2020 - 07.2021
- Trained and onboarded new employees, ensuring strong understanding of customer service standards and daily operations
- Managed cash handling procedures, including daily deposits and register balancing
- Tracked and managed inventory of fitness center supplies and retail merchandise
- Conducted interviews and assessed candidates, providing hiring recommendations to the General Manager
- Supported daily operations, resolving member concerns and maintaining a clean, welcoming environment
Member Service Representative
Planet Fitness
San Antonio, TX
08.2017 - 02.2020
- Greeted and assisted members, providing a friendly, welcoming environment
- Managed front desk operations, including checking members in, answering phone calls, and handling inquiries
- Processed membership sign-ups, renewals, and account updates
- Assisted in managing gym cleanliness and ensuring equipment was in good working order
- Promoted and upsold gym products and services to enhance member experience
- Managed member concerns, ensuring prompt resolution and customer satisfaction
- Maintained accurate records of memberships, payments, and services provided
Education
High School Diploma -
Sandra Day O'Connor High School
San Antonio, TX05-2008
Some College Coursework -
Northwest Vista College
San Antonio, TXSkills
- HOA & Property Management
- Team Leadership & Staff Supervision
- Customer Service & Conflict Resolution
- Membership Sales & Retention
- Budgeting & Financial Reporting
- Vendor & Contractor Coordination
- Facility Operations & Maintenance
- Time Management & Organization
Timeline
Community Manager
Lifetime HOA Management
01.2025 - Current
Operations Manager (Club Manager)
Fitness International - LA Fitness
08.2021 - 12.2024
Assistant Manager
Planet Fitness
02.2020 - 07.2021
Member Service Representative
Planet Fitness
08.2017 - 02.2020
High School Diploma -
Sandra Day O'Connor High School
Some College Coursework -
Northwest Vista College
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