Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Alyssa Hernandez

New Braunfels,TX

Summary

Highly experienced and detail-oriented healthcare administrative professional with over five years of progressive leadership in orthopedic and specialty clinic environments. Known for exceptional organizational skills, accuracy, and a proactive approach to managing clinic operations. Adept at overseeing complex scheduling, handling insurance authorizations, supporting billing, and supervising administrative staff across multiple locations. Recognized for maintaining meticulous records, improving workflow efficiency, and delivering outstanding patient service in fast-paced clinical settings. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator (Part Time)

05.2025 - Current
  • Coordinate appointment scheduling for new and returning orthodontic patients in a high-volume specialty practice
  • Support front desk operations including patient check-in, check-out, and insurance verification
  • Answer phones, relay messages to clinical staff, and manage scheduling adjustments with accuracy and care
  • Collect patient payments, assist with billing inquiries, and ensure financial accuracy at point of service
  • Maintain detailed records and patient communication with strong organizational and multitasking skills

Referral Coordinator

The Preop Center
08.2023 - 05.2025
  • Scheduled and tracked pre-operative clearance appointments with precision and timeliness
  • Obtained and documented insurance authorizations, ensuring all required approvals were in place
  • Maintained detailed referral logs and followed up on pending cases with providers and insurance reps
  • Collected payments and assisted with billing-related questions, demonstrating professionalism and accuracy

Orthopedic Clinic Manager

Orthopedic and Sports Medicine Institute of New Braunfels
11.2019 - 03.2023
  • Managed daily operations for a multi-location orthopedic practice, including clinics in New Braunfels, Seguin, Cuero, Kenedy, and Gonzales
  • Supervised and coordinated schedules for 2 medical assistants and 7 front-office staff
  • Oversaw physician schedules, staff timekeeping, and clinic payroll with consistency and accuracy
  • Maintained a high-functioning front desk: managed patient intake, scheduling, discharge, and authorization processes
  • Drafted and submitted provider orders for MRIs, CT scans, PT, bone scans, and external referrals
  • Collected patient payments and coordinated with billing teams to ensure account accuracy
  • Known for keeping operations organized and running smoothly across multiple clinic sites

Education

High school diploma - undefined

Canyon High School

Concorde - Medical administration

Medical Billing & Coding

University of Phoenix
07.2025

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication

Certification

  • HIPAA May 2019 to Present HIPAA Certified
  • CPR/AED May 2019 to May 2021

Additional Information

  • Strong Organizational & Time Management Skills
  • Detail-Oriented Medical Administration
  • Multi-Clinic Operations & Staff Coordination
  • Patient Scheduling & Check-In/Out
  • Insurance Verification & Authorizations
  • Billing Support & Payment Processing
  • Diagnostic & Referral Order Management
  • EMR/EHR Software (please share which system you’ve used)
  • Professional Phone & Patient Communication
  • Orthopedic & Surgical Clinic Experience

Timeline

Scheduling Coordinator (Part Time)

05.2025 - Current

Referral Coordinator

The Preop Center
08.2023 - 05.2025

Orthopedic Clinic Manager

Orthopedic and Sports Medicine Institute of New Braunfels
11.2019 - 03.2023

High school diploma - undefined

Canyon High School

Concorde - Medical administration

Medical Billing & Coding

University of Phoenix

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Alyssa Hernandez