Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Herrera

Lordsburg,NM

Summary

  • Ambitious and determined professional experienced in case management and project management.
  • Knowledgeable in health records management, healthcare administration, medical terminology and ICD-10-CM, ICD-10-PCS, HCPCS, and HIPAA guidelines.
  • Unwavering commitment to compliance, policy and process improvements, risk assessment and identifying solutions to complex issues with the ability to build productive relationships.
  • Resolute problem solver driven to excel with an organization dedicated to professional development, clear goals, and strong values.
  • Proficient in Microsoft Office Suite: MSWord, Excel, PowerPoint, Outlook, and operation of all office equipment.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Case Manager

Phoenix Rescue Mission
06.2023 - 11.2024
  • You will be responsible for conducting case management assessments on community, shelter, and program clients, developing individual service plans, and assisting with proper program placement.
  • Facilitated delivery of critical support services, including medical, legal, and ancillary assistance.
  • You will develop and maintain relationships with outside agencies to which clients can be referred.
  • Adjusted plans as necessary to meet evolving client needs.
  • You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle
  • Identified barriers to client success and developed strategies to overcome them.
  • Developed and maintained relationships with community resources and service providers.

Case Manager

Focused Family Services Community Health Center
08.2022 - 02.2023
  • Assisting clients with identifying treatment and recovery goals and providing supportive services to help clients reach those goals
  • Frequently working with assigned clients to assist them with any case-management related needs they may have, and to ensure they remain engaged in their treatment
  • Completing client intakes and service plans will be required
  • Utilize clinical interventions, motivational interviewing, and supportive listening skills to engage and support clients receiving services
  • Engage and provide direct supports to clients' natural support systems, and collaborate with external service providers, including medical providers, to assure best care is always provided to all clients

Case Manager

Copa Health
12.2021 - 02.2022
  • Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care
  • With service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the IntegratedService Plan are implemented
  • Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes
  • Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals
  • Maintains the person's comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning)
  • Coordinates and communicates with Clinical Coordinators, Integrated Care Coordinators, nursing and medical and psychiatric practitioners for individuals exhibiting urgent or emergent medical and/or psychiatric symptoms
  • Provides continuous screenings and evaluations of treatment effectiveness for service referrals, including counseling, residential, and supportive services and community resources
  • Makes recommendations for initial and concurrent authorization of service referrals
  • Participates in and supports fidelity of integrated
  • Care practice, including training, performance measurement and enhanced communication protocols for Integrated Care teams

Instructional Assistant, Special Education

Mesa Public Schools
09.2021 - 12.2021
  • Deliver, under teacher's direction, classroom work/homework and/or reinforce classroom objectives, tutoring and guided practice
  • Assist the development of instructional materials and maintenance of classroom
  • Implement positive behavior intervention plans for students who display challenging behaviors including verbal and physical aggression
  • Respond to problem behaviors according to the student's positive behavior intervention plan and district crisis intervention policy
  • Assist students with personal hygiene to provide for and/or develop students' daily living activities and behavioral skills
  • Perform general clerical tasks to support the teacher in the maintenance of student files and to provide classroom materials
  • Participate in various meetings to share information and/or improve one's skills and/or knowledge

Support Coordinator DDD

Department Of Economic Security
06.2021 - 09.2021
  • Explaining a member's rights and responsibilities to the individual member or representative, including procedures for filing a grievance and/or an appeal
  • Facilitating service planning and coordination to work with individuals to identify services that will meet their needs in the most cost-effective manner and to develop and maintain the member's Planning Document
  • Assisting to obtain authorized services as well as other aspects of care, as documented in the member's Planning Document
  • Facilitating/Advocating with the member to resolve issues that impact the member's progress and access to needed services (both ALTCS services and community resources) to ensure that services provided are beneficial for the member
  • Monitoring and reassessment of services provided to members and reviewing member service plans and goals based upon changes in the member's condition
  • Assessing and determining the need for ALTCS services for assigned members

Intake Staffing Coordinator

Professional Healthcare Network
01.2021 - 03.2021
  • Prepare a detailed documentation of all patient/facility requests and services
  • Act as a liaison to facilitate communication between service request sources, patients/clients, and the health care delivery agencies
  • Responsible for documenting and maintaining accurate records during the process starting with the initial request for services, verification of insurance, delivery of home health care services and the final record of completion in the data base

Case Manager / Recovery Coach

Pinal Hispanic Council
08.2020 - 02.2021
  • Conduct brief telephone or face-to-face interactions with a person family or other party for the purpose of maintaining or enhancing a person's function
  • Assistance in finding necessary resources other than covered services to meet basic needs such as public housing, food stamps, and emergency assistance
  • Participate in staffing case conferences or other meetings with or without the person his or her family participating
  • Provide outreach and follow-up during and after crisis follow up after missed appointments and engages in discharge planning and coordination of care following psychiatric hospitalization

SMI Case Manager / Transition Coordinator / Peer Support Specialist

Community Bridges Inc.
05.2017 - 02.2020
  • Ensured the provision of all covered services identified on the service plan, referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports
  • Provided outreach and follow-up of services including crisis and missed appointments to ensure adequate resources are available and in place
  • Participated in Adult Recovery Team (ART) meetings, staffing, case conferences or other meetings with or without the persons
  • Performed all case management functions associated with caseload including participating in the assessment and service planning processes, including identifying the need for further or specialty evaluations
  • Document in a person's Electronic Health Record (EHR)
  • Transition Coordinator
  • Completed an initial assessment, and treatment plan, as well as engaged the individuals and their support system
  • Responsible for coordinating with Utilization Management on all authorizations and continue authorizations to ensure that patients/patients have an individualized discharge plan
  • Provided therapeutic services to individuals and their support system to include counseling, group work, discharge planning and authorization coordination

Peer Based Service Coordinator / Peer Support Specialist

CBI
  • Ensured the coordination of care with all parties currently involved in the patient's case, ensured that family and other social supports identified
  • Alerted and coordinated services with any assigned treatment team identified by State Roster
  • Conducted AHCCCS applications and collaborated with CBI AHCCCS Specialist for persons that met AHCCCS eligibility criteria
  • Provided both individual and group support focusing on a 'recovery-based model'
  • Accurately documented the specific interactions with patients being detailed and thorough reporting the facts
  • Provided patients and any parties involved in their continuum of care with dignity and respect

Waitress/Server

DeMarco's Italian Restaurant
08.2016 - 02.2017
  • Greets customers, offers restaurant or cafe menus
  • Answers questions about menu offerings
  • Processes food and drink orders
  • Carries food and drinks from kitchen to tables
  • Prepares bills and process payments cash and debit/credit payments

Education

BBA - Social Work

Walden University
Minneapolis, MN
02-2026

Certificate in Medical Assisting -

UEI College
Phoenix, AZ
02.2025

Certification in Medical Coding & Billing -

DeVry University
Mesa, AZ
12.2020

High School Diploma -

Miami High School
Miami, AZ
05.2003

Skills

  • ICD-10
  • Filing
  • Microsoft Outlook
  • Teaching
  • Crisis intervention
  • Utilization management
  • Excellent Communication Skills
  • Time Management
  • Microsoft Powerpoint
  • Clerical experience
  • Project management
  • Behavioral health
  • Medical coding
  • HIPAA
  • Medication administration
  • Microsoft Office
  • Excellent Organizational Skills
  • Discharge planning
  • Medical terminology
  • Customer service
  • Motivational interviewing
  • Case management
  • Records management
  • Vital signs
  • HCPCS
  • Microsoft Excel
  • EMR systems
  • Patient assessment
  • Applied behavior analysis
  • Medical office experience
  • Patient care
  • Insurance verification

Certification

  • Certified Behavioral Health Technician, 09/01/20, Present
  • BLS Certification, 04/01/23, 04/30/24
  • CPR Certification, 04/01/23, 04/30/24

Timeline

Case Manager

Phoenix Rescue Mission
06.2023 - 11.2024

Case Manager

Focused Family Services Community Health Center
08.2022 - 02.2023

Case Manager

Copa Health
12.2021 - 02.2022

Instructional Assistant, Special Education

Mesa Public Schools
09.2021 - 12.2021

Support Coordinator DDD

Department Of Economic Security
06.2021 - 09.2021

Intake Staffing Coordinator

Professional Healthcare Network
01.2021 - 03.2021

Case Manager / Recovery Coach

Pinal Hispanic Council
08.2020 - 02.2021

SMI Case Manager / Transition Coordinator / Peer Support Specialist

Community Bridges Inc.
05.2017 - 02.2020

Waitress/Server

DeMarco's Italian Restaurant
08.2016 - 02.2017

Certificate in Medical Assisting -

UEI College

Certification in Medical Coding & Billing -

DeVry University

High School Diploma -

Miami High School

Peer Based Service Coordinator / Peer Support Specialist

CBI

BBA - Social Work

Walden University

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Alyssa Herrera