ALYSSA HERVEY
Detroit,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Program Management Coordinator
GreenPath Financial Wellness
Farmington
09.2019 - Current
- Effectively communicated with stakeholders to fulfill the team's requirements on a daily basis via email, phone, or face-to-face interactions
- Assisted Program Managers and the Director of Stakeholder Engagement with special projects as required.
- Contributed to enhancing the efficiency and effectiveness of the Stakeholder Engagement Team by assisting with administrative and tactical tasks
- Monitored progress towards quarterly and annual goals for the Stakeholder Engagement Program Management team
- Perform other functions as needed and assigned.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Manager
Hyatt Place
Livonia, MI
11.2014 - 01.2020
- Provided exceptional guest/customer service
- Managed financial transactions and maintained accurate billing records
- Managed food and beverage guest orders while overseeing hotel stock inventory
- Successfully managing critical and private client information
- Managed various payment methods including cash, credit cards, and direct bills
- Oversaw a diverse group of 6-8 employees to maintain operational efficiency
- Proficient in conducting night audits, closing out daily financial records, and ensuring readiness for the following business day.
Presentation Member
Target
Livonia
12.2011 - 05.2015
- Maintained organization of store shelves, product signing, and merchandise.
- Elevated guest satisfaction levels through professional engagement and extensive product expertise.
- Performed work duties assigned promptly and consistently in a well-maintained, safe environment.
- Ensured accuracy of pricing on store shelves.
- Managed multiple projects simultaneously while meeting tight deadlines.
Caregiver
Home Instead Senior Care
Livonia
06.2013 - 01.2015
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Ensured tidiness and cleanliness by consistently engaging in light housekeeping activities.
- Tracked and observed shifts in health.
- Adhering to care plans provided by healthcare professionals or family members.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Safely transferred clients using a gait belt or hoyer lift.
- Provided medication reminders.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Education
Associate in Science -
Lansing Community College
06.2014
Skills
- Strong people skills
- High level integrity, accuracy, positivity, and dependability
- Effective communication
- Customer-centric approach
- Multitasking
- Creative thinking
- Problem-solving
- Good under pressure
- Data Management
- Self-Directed
- Supervision and leadership
- Analytical Thinking
- Microsoft Office
- CMS
- Salesforce
Skills Characteristics
- Strong people skills, including the ability to effectively communicate and influence solutions.
- Excellent verbal and written communications skills.
- Ability to work collaboratively with others to achieve shared goals.
- Passion for supporting and ensuring a customer-centric team.
- Skilled in MS Office products including Word and Excel.
- Ability to multitask without losing focus or work quality.
- Ability to think creatively, analytically solve problems quickly, and formulate recommendations.
- Prominent level of integrity, accuracy, positivity, and dependability.
References
References available upon request.
Timeline
Program Management Coordinator
GreenPath Financial Wellness
09.2019 - Current
Front Desk Manager
Hyatt Place
11.2014 - 01.2020
Caregiver
Home Instead Senior Care
06.2013 - 01.2015
Presentation Member
Target
12.2011 - 05.2015
Associate in Science -
Lansing Community College