Alyssa Hibben
Bentonville,AR
Summary
Dynamic Patient Care Coordinator with a proven track record at Infinity Care Solutions, excelling in HIPAA compliance and customer service. Recognized for enhancing patient satisfaction through effective communication and critical thinking. Adept at managing sensitive information while fostering cross-functional teamwork, ensuring seamless patient flow and exceptional care delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Infinity Care Solutions
01.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, As well as making outbound calls.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
ACQ Holdings
12.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company
Bank Teller
Academy Bank
04.2014 - 08.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Staley High School
Kansas City, MO05-2013
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Patient care coordination
- Medical terminology
- Patient flow management
- Cross-functional teamwork
Certification
- Pharmacy Technician License - [Currently Waiting for in the Mail]
Timeline
Patient Care Coordinator
Infinity Care Solutions
01.2023 - Current
Customer Service Representative
ACQ Holdings
12.2019 - 04.2021
Bank Teller
Academy Bank
04.2014 - 08.2018
High School Diploma -
Staley High School
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