Alyssa Hickey
Joshua,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Sr Specialist Sales Program Execution
AT&T
04.2024 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Fostered culture of continuous improvement, leading by example and encouraging innovation at all levels.
- Cultivated positive relationships with vendors to deliver timely supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retail Store Sales Manager
AT&T
12.2023 - 04.2024
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Streamlined store operations by identifying inefficiencies and implementing process improvements for increased productivity.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Store Manager
AT&T Mobility
05.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Retail Sales Consultant
AT&T Mobility
10.2014 - 05.2021
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Arts - Criminal Justice
Tarrant County College
Fort Worth, TX05-2021
Skills
- Project management
- Process improvement
- Data analysis
- Customer relationship management
- Vendor management
- Operational efficiency
- Team leadership
- Cross-functional collaboration
- Performance evaluation
- Analytical thinking
- Team collaboration
- Vendor relations
- Problem-solving
- Time management
- Relationship building
- Project planning
- Task prioritization
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Self motivation
Accomplishments
- Achieved Connection Award by implementing new strategies to drive results and move faster
Connection Award
Implemented changes on the operations team which resulted in the team pivoting from it's normal cadence to help drive results.
Timeline
Sr Specialist Sales Program Execution
AT&T
04.2024 - Current
Retail Store Sales Manager
AT&T
12.2023 - 04.2024
Assistant Store Manager
AT&T Mobility
05.2021 - 12.2023
Retail Sales Consultant
AT&T Mobility
10.2014 - 05.2021
Associate of Arts - Criminal Justice
Tarrant County College
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Miguel OcampoMiguel Ocampo
Electrical Superintendent at Cummings ElectricalElectrical Superintendent at Cummings Electrical