Alyssa Higbee
Kuna,ID
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hilton
02.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Manager
TA Truck Service
10.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Marketing Associate
Wyndham Worldwide Corp
10.2018 - 09.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Cashier
Great Basin Foods
02.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Admissions Officer
William Bee Ririe
01.2014 - 01.2016
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Performed document filing, bookkeeping, and faxing for busy admissions office.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
No Degree - Bachelor of Nursing
Eagle Gate College
Meridian, ID12.2025
No Degree - Associate of Science
Great Basin College
Elko, NV05.2023
High School Diploma -
Pahranagat Valley High School
Alamo, NV05.2011
Skills
- Staff Management
- Customer Assistance
- Travel Coordination
- Conflict Management
- Hospitality Service
- Time Management
- Sorting and Labeling
- Verbal and Written Communication
- Word Processing
- Meeting Scheduling
- Office Management
- Setting Reservations
- Effective Planning
- Office Supply Ordering
Timeline
Front Desk Receptionist
Hilton
02.2022 - 10.2022
Manager
TA Truck Service
10.2019 - 01.2022
Marketing Associate
Wyndham Worldwide Corp
10.2018 - 09.2019
Cashier
Great Basin Foods
02.2016 - 07.2018
Admissions Officer
William Bee Ririe
01.2014 - 01.2016
No Degree - Bachelor of Nursing
Eagle Gate College
No Degree - Associate of Science
Great Basin College
High School Diploma -
Pahranagat Valley High School