Alyssa (Hiles) Patterson
Poplar Bluff,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Writer/Advisor
BLUFF POWERSPORTS
07.2023 - 01.2024
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
OFFICE MANAGER
Crown Hospice
11.2020 - 01.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Updated reports, managed accounts, and generated reports for company database.
- Defined clear targets and objectives and communicated to other team members.
- Maintained computer and physical filing systems.
Homemaker
Southern Care and Comfort In Home Agency
07.2020 - 11.2020
- Help clients with basic daily tasks such as cooking, cleaning, daily hygiene, etc.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Generator Mechanic
United States Armed Services- Army
12.2010 - 06.2018
- I was trained as a generator equipment repair specialist
- It was my job to maintain and repair all the generators in our fleet
- Inspected and tested equipment to locate damage or worn parts.
- Reduced downtime for clients by providing efficient emergency repair services as needed.
- Diagnosed and repaired mechanical issues on diesel gensets.
- Optimized generator performance by troubleshooting and diagnosing issues promptly.
- Maintained a safe working environment through adherence to safety protocols during repairs and installations.
- Enhanced generator lifespan by conducting routine maintenance and inspections.
- Became Ammo 62, HAZMAT Transport, qualified during my time in service
Administrative Assistant/Receptionist/Office Manager
United States Armed Services- Army
12.2010 - 06.2018
- I was crossed trained as a human resource specialist
- I helped stand up the Family Readiness Group (FRG) in three separate units, creating the entire Standard Operating Procedures (SOP) for all 3 as the FRG Liaison each time.
- FRG Liaison served as the Point of contact between the FRG leaders (volunteers), the unit's leadership and the spouses/families of each soldier in my unit. (Usually around 100-200 soldiers)
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
United States Army
Army
06.2010 - 06.2018
- I was trained as a Generator equipment repair specialist
- A small Diesel engine mechanic
- During my 8+ years in I cross trained into different fields such as; Human Resources, office management, personal assistant, all with a secret security clearance.
Education
Some college - Healthcare Administration
Ashford University
San Francisco, CA01.2017
High school diploma -
Poplar Bluff High School
Poplar Bluff, MO05.2009
Skills
- Analytical and Critical Thinking
- Networking
- Customer Relations
- Flexible and Adaptable
Certification
driver's license
Military Service
United States Army, SPECIALIST
Timeline
Service Writer/Advisor
BLUFF POWERSPORTS
07.2023 - 01.2024
OFFICE MANAGER
Crown Hospice
11.2020 - 01.2021
Homemaker
Southern Care and Comfort In Home Agency
07.2020 - 11.2020
Generator Mechanic
United States Armed Services- Army
12.2010 - 06.2018
Administrative Assistant/Receptionist/Office Manager
United States Armed Services- Army
12.2010 - 06.2018
United States Army
Army
06.2010 - 06.2018
Some college - Healthcare Administration
Ashford University
High school diploma -
Poplar Bluff High School