Alyssa Hillegas
Palmerton,PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Manager
J.B. Hunt
11.2021 - Current
- Managed daily operations for 25-100+ drivers, adapting to fluctuating account demands.
- Streamlined driver administration, including onboarding, scheduling, and performance tracking.
- Provided exceptional customer service, proactively addressing inquiries and resolving concerns.
- Efficiently managed high-volume call center operations while maintaining a calm and professional demeanor.
- Accurately tracked driver arrival and departure times, ensuring timely service delivery.
- Cultivated strong client relationships through open communication and consistent follow-up.
- Exceeded customer expectations by consistently meeting deadlines and resolving issues effectively.
- Optimized load building processes utilizing FM and 360 software.
- Processed payroll, generated invoices, and conducted regular audits to ensure compliance and accuracy.
Operations Manager/Project Manager
FedEx Ground
09.2019 - 11.2021
- Opened and closed trailers daily, ensuring compliance with safety and operational procedures.
- Selected and utilized appropriate trailers and equipment for each destination, meeting specific requirements.
- Supervised and assigned tasks to a team of 10-25 employees, ensuring timely completion of daily objectives.
- Processed employee leave of absence requests and managed terminations, maintaining accurate personnel records.
Shift Leader
Jakes Wayback Burger
05.2019 - 09.2019
- Managing 2-7 employees at once
- Opening and closing of store
- Ensuring all opening and closing tasks are completed properly
- Handle money and provide accurate change
- Offer superior customer service
- Address customer concerns with patience and professionalism
Cashier/ Food Service
Taco Bell
02.2019 - 06.2019
- Offer superior customer service
- Address customer concerns with patience and professionalism
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's
04.2017 - 02.2019
- Offer superior customer service
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Northern Lehigh High School
Slatington, PA06.2019
Skills
- Customer Service
- Problem-Solving Skills
- Management/ Leadership
- Warehouse Operations
- Logistics
- Power BI
- Workday
- Data Entry
- Business Development
- Transportation Management Systems
- Transportation Regulations
Certification
Driver's License
Personal Information
- Willing To Relocate: Not at the moment
- Authorized To Work: US for any employer
Timeline
Transportation Manager
J.B. Hunt
11.2021 - Current
Operations Manager/Project Manager
FedEx Ground
09.2019 - 11.2021
Shift Leader
Jakes Wayback Burger
05.2019 - 09.2019
Cashier/ Food Service
Taco Bell
02.2019 - 06.2019
Cashier
McDonald's
04.2017 - 02.2019
High School Diploma -
Northern Lehigh High School