Alyssa Hobbs
Las Vegas
Summary
Dedicated administrative and client service professional with 7+ years of experience across legal, insurance, real estate, and towing industries. Skilled in customer relations, benefits administration, compliance, and office management, with a proven ability to streamline processes, manage high-volume caseloads, and deliver accurate results under pressure. Recognized for strong written and verbal communication, critical thinking, and relationship-building skills. Adept at balancing multiple roles simultaneously, from managing social media presence to coordinating open enrollment meetings and handling sensitive client data.
Overview
8
8
years of professional experience
Work History
Account Coordinator
Brown & Brown Insurance
06.2024 - Current
- Manage employee eligibility and claims for multiple client groups, ensuring compliance with state and federal regulations.
- Attend open enrollment meetings, educating employees on benefits packages and assisting with enrollment.
- Design benefit flyers and communication materials to ensure accurate presentation of plan options, rates, and contributions.
- Help set up Section 125 cafeteria plans for employer groups, ensuring proper documentation and implementation.
- Monitor carrier invoices and payroll deductions for accuracy, resolving discrepancies quickly.
- Serve as primary point of contact for clients and employees regarding benefit questions, improving overall satisfaction.
Dispatcher / Administrative Assistant / Executive Assistant / Social Media Manager
Ashley's Towing
07.2017 - Current
- Assist customers with payment processing and paperwork following vehicle tows, ensuring accuracy and compliance with company policies.
- Organize and maintain auction operations, including bidder registration, payment collection, and DMV paperwork processing for sold vehicles.
- Manage company social media accounts, developing marketing content to increase engagement and brand visibility.
- Provide executive-level support by coordinating schedules, handling correspondence, and maintaining organized filing systems.
- Streamline administrative processes to improve office efficiency and customer experience.
Warranty Administrator
Christopher Homes
08.2022 - 05.2024
- Reviewed warranty repair orders for proper completion and accuracy to reduce processing delays.
- Built client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of interactions, client notes, and other information.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
Paralegal
KSJWZ
02.2022 - 08.2022
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Coordinated with clients and other involved parties to gather and track case information.
- Maintained communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal departments.
- Reviewed police reports, medical treatment records, and property damage documentation to assess liability.
Legal Assistant
Gilson Daub
02.2020 - 02.2022
- Supported 50+ attorneys, administrative assistants, and legal staff on complex cases and legal processes.
- Managed over 2,000 accounts and client records, ensuring confidentiality and compliance with legal standards.
- Scheduled court dates and monitored deadlines for motions and filings.
- Handled document revisions, court filings, travel arrangements, and client billing with precision and timeliness.
Education
Rancho High School
Las Vegas Criminal Justice
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Account management
- Relationship building
- Account oversight
- Microsoft office
- Subcontractor coordination
- HIPAA compliance
- Vendor relationship management
Timeline
Account Coordinator
Brown & Brown Insurance
06.2024 - Current
Warranty Administrator
Christopher Homes
08.2022 - 05.2024
Paralegal
KSJWZ
02.2022 - 08.2022
Legal Assistant
Gilson Daub
02.2020 - 02.2022
Dispatcher / Administrative Assistant / Executive Assistant / Social Media Manager
Ashley's Towing
07.2017 - Current
Rancho High School
Criminal Justice
College of Southern Nevada
Similar Profiles
David BrownDavid Brown
Field Service Engineer at Brown & Brown InsuranceField Service Engineer at Brown & Brown Insurance
Macy MacConnellMacy MacConnell
Private Client Risk Advisor at Brown & Brown Insurance Services, IncPrivate Client Risk Advisor at Brown & Brown Insurance Services, Inc
Ryan PetersonRyan Peterson
Technical Assistant at Brown & Brown InsuranceTechnical Assistant at Brown & Brown Insurance
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company