Alyssa Hodges
Richardson,TX
Summary
To work in an environment that motivates excellence, passion for work, and loyalty towards the organization that will strengthen my personal character.
Overview
20
20
years of professional experience
Work History
SME Team Leader
McKesson
05.2024 - Current
- Worked on every scheduled drug under special project team
- Provided training for new employees
- Provided prompt and thorough responses to inquiries via private messaging and team chat.
- Managed designated lead spreadsheets including Claim Rejections and Travel Requests on a daily basis
- Served as a quality control specialist by evaluating the work of new hires and providing feedback on errors.
- Solving complex problems
- Make informed decisions in real-time to achieve optimal patient outcomes and uphold program standards.
- Efficiently handled and responded to all incoming email correspondences
Patient Care Coordinator
McKesson
07.2022 - Current
- Processed 75+ claims a day
- Contacted pharmacists or our central Hub as required
- Updated profiles when new information was provided.
Assistant Manager
Press Waffle Co
09.2021 - Current
- Used leadership skills to make sure that operations ran smoothly and orders were promptly taken and made
- Trained new employees on company practices
- Kept track of and ordered inventory when low, or as needed
- Resolved customer issues when brought to my attention.
Call Center Representative
Dreamcatchers
01.2019 - 12.2020
- Filled anywhere from 5-30 Online Orders
- Answered and took orders over the phone.
Customer Service
Tactile Turn
07.2019 - 03.2020
- Maintained customer service emails on a two-person team
- Answered customer phone calls
- Maintained close professional bonds with customers who would then give positive customer service reviews via social media platforms
- When shorthanded in assembly, would offer my assistance to help with stocking more product
- Employee incentive assistance for birthdays, outings and other special events.
Pharmacist Representative
Davita Rx
03.2015 - 07.2018
- Process more than 120 claims a day
- Respond quickly to customer's needs and manage work tasks in a timely and efficient manner
- Contact insurance companies as required
- Input and remove termed and active coverages in patients' profile.
ES Call Representative/ Insurance Verifier
HMS
04.2013 - 03.2015
- Process more than 80 files a day
- Respond quickly to customers needs and manage work tasks in a timely and efficient manner
- Manage multiple tasks while maintaining an organized filing system and workstation.
Concessions Associate
Irving Convention Center
04.2013 - 01.2014
- Performed stocking duties throughout the convention center
- Helped wherever necessary during events
- Managed inventory
- Maintained cleanliness in all areas I oversaw.
Boxing and Binding Specialist
RR Donnelley & Sons
09.2012 - 03.2013
- Managed work area properly so that the workflow ran efficiently
- Preformed final inspections to the product before boxing
- Inspected and verified shipping information on boxes.
Assistant Manager
Domino's Pizza
06.2011 - 09.2012
- Managed inventory
- Performed end of day financial tasks and ensured the restaurant was ready for the next day of operations
- Trained new employees in customer service and how to make products
- Oversaw all employees to make sure they were on task and efficiently using their time.
Front Desk Receptionist
Gasconade Manor Nursing Home
09.2004 - 06.2012
- Greeted visitors and answered phone calls
- Maintained filing system for nursing staff
- Maintained close professional bonds with visitors I saw regularly.
Education
High School Diploma -
Owensville High School
05.2008
Skills
- Microsoft Office Programs
- Healthcare Software Knowledge
- Able to type 60 Words Per Minute
- Filing and Organizational Skills
- Excellent Customer Interaction and Communication
- Flexible, Reliable, Punctual, and Dependable
- Ability to Multitask
- Conflict Resolution
- Decision Making
- Management Experience
- Problem Solving
- Fast Learner
- Tech-Savvy
Timeline
SME Team Leader
McKesson
05.2024 - Current
Patient Care Coordinator
McKesson
07.2022 - Current
Assistant Manager
Press Waffle Co
09.2021 - Current
Customer Service
Tactile Turn
07.2019 - 03.2020
Call Center Representative
Dreamcatchers
01.2019 - 12.2020
Pharmacist Representative
Davita Rx
03.2015 - 07.2018
ES Call Representative/ Insurance Verifier
HMS
04.2013 - 03.2015
Concessions Associate
Irving Convention Center
04.2013 - 01.2014
Boxing and Binding Specialist
RR Donnelley & Sons
09.2012 - 03.2013
Assistant Manager
Domino's Pizza
06.2011 - 09.2012
Front Desk Receptionist
Gasconade Manor Nursing Home
09.2004 - 06.2012
High School Diploma -
Owensville High School