Offering solid foundation in leadership, team coordination, and strategic planning, eager to develop and grow in this environment. Brings ability to quickly learn and adapt to key industry practices, coupled with strong organizational and communication skills. Ready to use and develop leadership and project management skills in Assistant Store Manager role.
Hi, I’m
Alyssa Hoefakker
Fort Worth,Texas
Summary
Overview
1
Certification
Work History
WalmartFort Worth, Texas
Team Leader Manager
04 2023 - Current
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
WalmartFort Worth, Texas
Academy Trainer
04 2021 - 04 2023
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
WalmartFort Worth, Texas
Customer Service Manager
11 2020 - 04 2021
Job overview
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
WalmartFort Worth, Texas
Sales Associate
01 2019 - 11 2020
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Skills
- Strategic planning
- Planning and Coordination
- Dependable and Responsible
- Teamwork and Collaboration
- Self-Motivated
- Multitasking Abilities
Certification
- Licensed to train and use walkie jacks
- Licensed to train and use electric pallet jack
Timeline
Team Leader Manager
Walmart
04 2023 - Current
Academy Trainer
Walmart
04 2021 - 04 2023
Customer Service Manager
Walmart
11 2020 - 04 2021
Sales Associate
Walmart
01 2019 - 11 2020