Alyssa Houbein

Clinical & Patient Care

• Conduct comprehensive assessments of patients’ medical, social, and emotional needs to identify gaps in care and develop personalized care plans.
• Create and implement care plans addressing complex needs and facilitating smooth transitions.
• Educate patients and caregivers on disease management, treatment options, and self-care.
• Collaborate with healthcare providers, social services, and OverSightMD clinical team.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Monitor patient progress, evaluate outcomes, and adjust care plans.
• Contribute to quality improvement initiatives to improve processes and outcomes.

Business Operations & Administration

• Manage office operations: inventory, expense reporting, payroll/timekeeping in Gusto, mail processing, and IT setup.
• Support HR: gather applications, schedule interviews, assist onboarding and training.
• Revise/edit policies; ensure compliance with Medi-Cal, CCAH, and labor regulations.
• Conduct reauthorizations to ensure re-enrollment.
• Create outreach and promotional materials (flyers, posters, folders).
• Plan and support outreach events; build relationships with nonprofits, clinics, and referral partners.
• Research and analyze Merced County statistics (Medi-Cal, health, jobs) to guide outreach.
• Analyzed business processes to identify inefficiencies and recommend improvements.
• Delivered timely troubleshooting solutions, minimizing disruptions to business operations
• Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
• Maintain communication with patients, providers, and community partners.
• Utilized data visualization techniques to present and explain complex data sets.
• Generated standard and custom reports to provide insights into business performance.

• Supported adult literacy program operations including data entry, assessments, and reporting.
• Conducted outreach and created program materials (flyers, brochures, social media).
• Trained and supervised new staff and volunteers.
• Coordinated resource allocation for library programs and events, enhancing community engagement.
• Matched participants with tutors, improving engagement and retention.
• Managed inventory systems to streamline acquisition and distribution of materials across branches.
• Provided tutoring and facilitated community events.
• Implemented digital cataloging processes, increasing accuracy of resource tracking and availability.

• Supervised store staff and daily operations, ensuring service quality.
• Managed payroll, scheduling, and staff training.
• Oversaw ordering, inventory, and financial reconciliation.
• Balanced and reconciled cash drawers daily.
• Delivered excellent customer service in-person and by phone.
• Fostered a positive team environment through effective communication and conflict resolution strategies.