Point of Sales
Alyssa Housley
Customer Service
Ada,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, customer service and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Culinary Assistant and Expeditor
Cheddar's Scratch Kitchen Darden Restaurants
05.2023 - 01.2024
- Expedited food preparation for large events, ensuring timely service and satisfied guests.
- Maintained composure and work quality while under stress.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Collaborated with other culinary staff to maintain consistent quality across all menu offerings.
- Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
- Efficiently managed multiple orders simultaneously under pressure during peak hours without sacrificing quality or presentation standards.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Received recognition from management for dedication to continuous improvement in culinary skills through ongoing professional development opportunities.
- Trained new staff on food preparation and safety procedures.
- Cleaned and maintained work areas, equipment and utensils.
Food Service Shift Lead
Nashbird Chicken
06.2022 - 12.2022
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Collected, arranged, and input information into database system.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Certified Crew Trainer and Server Shift Lead
Cheddar's Scratch Kitchen Darden Restaurants
07.2018 - 05.2022
- Promoted a culture of continuous improvement by encouraging open dialogue about challenges faced during shifts, fostering an environment conducive to finding innovative solutions together as a team.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement in crew operations, resulting in increased productivity and morale.
- Set positive example for team members by providing high-quality, efficient service.
Food Service Manager
Racer Pit Stop Pizzeria
06.2017 - 09.2018
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
No Degree - General Studies
Mid-American Christian University
Oklahoma City, OKNo Degree - General Studies
Oklahoma City Community College
Oklahoma City, OKSkills
- Conflict Negotiation
- Problem-Solving
- Oklahoma Food Handler Certified
- Flexible and Adaptable
- Analytical Thinking
- Team Management
- Data Management
- Organization
- Multitasking Abilities
- Computer Skills
Software
Point of Service
Microsoft Office
Certification
Certified Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPaid sick leaveHealthcare benefits401k matchWork from home optionPersonal development programsTimeline
Culinary Assistant and Expeditor
Cheddar's Scratch Kitchen Darden Restaurants
05.2023 - 01.2024
Food Service Shift Lead
Nashbird Chicken
06.2022 - 12.2022
Certified Crew Trainer and Server Shift Lead
Cheddar's Scratch Kitchen Darden Restaurants
07.2018 - 05.2022
Food Service Manager
Racer Pit Stop Pizzeria
06.2017 - 09.2018
No Degree - General Studies
Mid-American Christian University
No Degree - General Studies
Oklahoma City Community College
Certified Trainer
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