Alyssa Howard
Franklin,KY
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
10
10
years of professional experience
Work History
Manager
Roland's Italian Sandwiches
Dover, NH
04.2022 - 11.2023
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Independent Living Case Manager
Chase Home Mortgage
Portsmouth , NH
09.2020 - 04.2022
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Educated clients about mental health conditions, medications and self-care techniques.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Counseled clients on available resources within the community that could help meet their needs.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Attended court hearings as a representative of the organization when needed.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Created the Independent living program that allows children aged 18-21, who aged out of foster care, to have stable housing while still having a case manager available until they are ready to go on their own. I am proud to say this program is still thriving.
Caregiver
Rosewood Manor
Gonic, NH
04.2014 - 09.2020
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Dover Senior High School
Dover, NH06-2009
Skills
- Staff Development
- Workforce Management
- Schedule Preparation
- Client Advocacy
- Care Coordination
- Case Management
- Needs Assessment
- Discharge Planning
- Problem-Solving
- Home Visits and Inspections
- Intervention Plans
- Crisis Intervention
- Patient Needs Assessment
- Organization and Multitasking
Affiliations
- Homesteading, making things from scratch, sourdough bread, and playing with my children
Accomplishments
- I have created and Independent Living program from the ground up. This program is allowing children and young adults who have aged out of foster care or placement to keep stable housing while they get help from a case worker navigating the real world. This program includes a personal bedroom with a shared common space, the boy and girls were seperated and it went really well. The residents were expected in partaking in all of the independent living classes, get help with applying for benefits and getting a job. I am proud to say this program is thriving and has helped over 20 children get on their feet!
Timeline
Manager
Roland's Italian Sandwiches
04.2022 - 11.2023
Independent Living Case Manager
Chase Home Mortgage
09.2020 - 04.2022
Caregiver
Rosewood Manor
04.2014 - 09.2020
High School Diploma -
Dover Senior High School
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