Alyssa Hubbs
Jamaica
Summary
Ticketing and Patron Services Professional with over 10 years of experience in live events, performing arts, and festival management. Proven track record managing high-volume box-office operations, ticketing systems, and CRM tools. Skilled in team leadership, event set up, customer service, and data-driven decision making.
Overview
12
12
years of professional experience
Work History
Senior Manager, Ticket Sales + Patron Services
University of Arizona & Arizona Arts Live
Tucson
10.2021 - Current
- Direct online event listing, promotions, and sales through Ticketmaster systems to optimize visibility and reach.
- Institute all show builds, scaling, and staffing for performing arts units across the University campus serving reserved venues between 300-2,500 capacity, including Centennial Hall, a Broadway Across America venue.
- Manage all event listing, promotions, and sales via Ticketmaster systems across venues (300–2,500 capacity).
- Led the integration of Performing Arts units with University Presenting Organization, establishing a centralized box office for the Arizona Arts Division.
- Conducted financial audits, reducing labor costs and optimizing expenditures.
Box Office & Credentialing Director
FORM Festival
Mayer
10.2024 - 10.2024
- Managed the box office operations and credentialing for 13k person music festival.
Box Office & Credentialing Director
Life Is Beautiful Festival
Las Vegas
09.2024 - 09.2024
- Managed the box office operations and credentialing for 13k person music festival.
Director of Ticketing + Membership Coordination
Rialto Theatre Foundation
Tucson
07.2013 - 10.2021
- Collaborated with artist agencies, talent buyers, and internal departments to administer event builds, generate promotions, track sales and provide accurate financial reports.
- Built strong relationships with high level donors and members.
- Devised strategies for CRM software management and ongoing member retention analysis, enhancing customer loyalty.
- Recruited and trained substantial volunteer staff for the annual fundraising Gala.
- Spearheaded major data migration during transition of ticketing systems and CRM; successfully transitioned platforms by overseeing data mapping and conducting extensive staff training programs.
- Responsible for reconciling internal financials and preparing artist settlements.
CRM Analyst I
SimpleView Inc.
Oro Valley
10.2019 - 05.2021
- Provided training on data organization, retrieval, and reporting, empowering Destination Marketing Organization (DMO) clients to leverage CRM for strategic data and marketing insights.
- Steered onboarding and analysis efforts for 40+ clients, fostering an in-depth work processes and tailoring solutions to meet individual client needs.
- Achieved CMS and CRM analytics certifications, intensifying service delivery to clients.
- Advanced through the ranks rapidly, securing 43 DMO clients in 6 months.
Skills
- Improving Efficiency
- Leadership and Training
- Attention to Detail
- Patron Services
- Databases Management
- Budgeting and Planning
- Verbal Communication
- Ticketmaster
- Archtics
- Host
- TM1
- Eventbrite Ticketing
- Salesforce
- Microsoft Office Suite
- Google Workspace
- ADA Compliance
Timeline
Box Office & Credentialing Director
FORM Festival
10.2024 - 10.2024
Box Office & Credentialing Director
Life Is Beautiful Festival
09.2024 - 09.2024
Senior Manager, Ticket Sales + Patron Services
University of Arizona & Arizona Arts Live
10.2021 - Current
CRM Analyst I
SimpleView Inc.
10.2019 - 05.2021
Director of Ticketing + Membership Coordination
Rialto Theatre Foundation
07.2013 - 10.2021
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