Alyssa Hurley

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with activities of daily living, promoting independence and quality of life.
• Assisted with daily living needs to maintain self-esteem and general wellness.
• Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Supported with mental support and physical activities to accomplish quality of life and sustain needs.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Conducted nightly inventory management procedures to track sales and stock levels.
• Trained and mentored new and existing staff to achieve best practices.
• Created nightly shift task lists to assign duties to each employee.

• Maintained strict adherence to all company policies and regulatory guidelines while supervising the overnight team, promoting a culture of compliance.
• Enhanced customer satisfaction with prompt service and addressing concerns during the overnight hours, ensuring a positive experience.
• Reduced inventory shrinkage by conducting thorough nightly audits and implementing loss prevention strategies during the overnight shift.
• Collaborated with day shift management to address any outstanding issues or pass along pertinent information for seamless transition between shifts.
• Increased productivity through effective time management techniques, prioritizing tasks, and setting clear expectations for overnight team members.
• Managed inventory levels throughout the night shift to ensure proper stock rotation, minimizing waste while maximizing sales opportunities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Established strong rapport with regular overnight customers by providing exceptional service, personalized attention, and fostering a sense of community within the establishment.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Implemented policies and standard operating procedures for continuous improvement.

Applied play-based strategies to provide diverse approaches to learning.

• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
• Utilized various teaching methods to accommodate diverse learning styles, ensuring all students'' needs were met. Dressed and changed toddler diapers to maintain hygiene.
• Promoted healthy eating habits and physical activity through incorporation of nutrition education and daily movement activities.
• Integrated creative arts into daily curriculum to promote self-expression and enhance fine motor skills development among students.
• Enhanced children''s cognitive development by implementing age-appropriate and stimulating activities.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Assisted in preparation of meals and snacks to provide children with proper nutrition for before and after school kid's, as well as all pre-k classes.
• Gathered materials and resources to prepare for lessons and activities.
• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
• Helped new preschool children get used to classes by giving one-on-one support.
• Teacher for before and after school children (middle school).

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.

• Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
• Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
• Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
• Reduced food preparation time while maintaining quality through effective mise en place organization.
• Maintained consistent flavor profiles and presentation standards, ensuring positive guest experiences.
• Ensured consistency across batch production by following standardized recipes and portion control guidelines.
• Upheld restaurant''s reputation for quality cuisine through strict adherence to company policies, procedures, and culinary standards.
• Managed proper storage of perishable ingredients according to established guidelines, minimizing spoilage risks.
• Supported inventory management by keeping track of ingredient usage and timely reporting low stock levels.
• Collaborated with team members to accurately fulfill complex orders within tight timeframes.
• Participated in catering events, showcasing exceptional organizational skills needed for successful off-site food preparation.
• Mastered diverse menu items, adapting to the specific needs of customers with dietary restrictions or allergies.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maximized table turnover rate by managing reservations and seating arrangements.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.

Started at Mycro after transferring from Lakewood high school at the end of december and finished February 3rd of 2019. I finished 11th and 12 grade in this time frame as well as taking care of my grandma.

• Awarded
• 3.94 GPA
• Completed AP course in anatomy and psychology.
• Had multiple AP and honor courses including advanced math.