Alyssa Iacono
Customer Service Representative/Hospitality Supervisor/Healthcare Representative
New Philadelphia,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Patient Service Representative
Asembia
Uhrichsville, OH
01.2022 - 07.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Educated patients on medicine and at-home healthcare tools.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Used Microsoft Word and other software tools to create documents and other communications.
Pharmacy Technician
Giant Eagle
Uhrichsville, OH
10.2021 - 04.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Entered and processed patients' prescriptions into internal system.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked automated medication dispensing equipment.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Dental Assistant
Sunshine Pediatrics
Miramar, FL
03.2021 - 12.2021
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history and vital signs for future reference.
- Provided diagnostic information by exposing and developing radiographic studies.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Staged tray for procedures by arranging dental instruments and equipment.
Hospitality Supervisor
BJ's Restaurant & Brewhouse
Pembroke Pines, FL
01.2012 - 03.2020
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Scheduled work hours for employees to achieve adequate manpower coverage.
- Responded to over 50 telephone calls per day to provide information regarding reservations and room vacancies.
- Set and oversaw weekly and special event menu plans.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL 08.2009 - 06.2013
Associate Diploma -
Concorde Career College
Hollywood, FL 09.2020 - 06.2021
Skills
Chart pulling
System updates
Insurance verifying
Patient greeting
Interpreting physician orders
Directing callers
Payment collection
Appointment Scheduling
Medical insurance
Self-Motivated
MS Office
First Aid/CPR
Written Communication
Planning and Coordination
Training and Development
Timeline
Patient Service Representative
Asembia
01.2022 - 07.2022
Pharmacy Technician
Giant Eagle
10.2021 - 04.2022
Dental Assistant
Sunshine Pediatrics
03.2021 - 12.2021
Associate Diploma -
Concorde Career College
09.2020 - 06.2021
Hospitality Supervisor
BJ's Restaurant & Brewhouse
01.2012 - 03.2020
High School Diploma -
Florida Virtual School Flex 9-12
08.2009 - 06.2013