Alyssa Iliff

• I handled customer inquiries and suggestions courteously and professionally.
• Answered a constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• I updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• I Offered customers advice and assistance, paying attention to particular needs or wants.
• I responded to customer requests for products, services, and company information.
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• I maintained clean, trash-free workspaces to maximize productivity and safety.
• I prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• I listened carefully to customer instructions and prepared orders according to those preferences.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies for expected customer loads.
• I made food according to standard recipes with requested changes for customer satisfaction.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• I greeted customers at the counter to fulfill requests and answer questions.
• Delivered exemplary customer service to guests, even in peak business periods, to promote retention.
• Offered product samples to customers, generating additional sales through taste testing.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Listened to customer requests and suggested additional menu items to upsell products.
• I kept the kitchen, counter, and dining areas cleaned and sanitized.
• Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
• Replenished serving stations with fresh food and cleaned up spills.

• Operated cash register to scan items and process checks and credit card transactions.
• Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, and washes.
• We maintained chemical levels and solution integrity for automatic processors and hand development systems.
• We maintained lab printers and processing equipment, ensuring proper functioning for each shift.
• Developed film and produced prints according to customer specifications.
• I performed opening and closing procedures to keep operations running smoothly.
• I assisted with operating photographic processing machines and equipment to produce images and prints.
• I would utilize problem-solving techniques to resolve issues with photographic processing machines.
• Trained employees on proper procedures for handling money, printing photographs, and restocking supplies.
• Managed escalated customer orders to meet aggressive deadlines and unique demands.
• Set up and calibrated photographic processing equipment for optimal performance.
• Updated tags, displays, and signage for special promotions.

• After working as a cashier for six months, I was promoted to Checkout Supervisor.
• Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
• I assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Quickly and accurately counted drawers at the start and end of each shift.

• Dean's List
• Honor Roll
• 3.8 GPA
• summa cum laude graduate

At Rasmussen

• Dean's List
• Consistantly on Honor Roll and graduated with honors
• 3.64 GPA