ALYSSA INGRAM
Rosedale,MS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Customer Sales and Service Expert
Appliance Sales and Service, LLC. Greenville MS
03.2019 - 11.2019
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Coordinated with other departments such as sales and customer service to provide a seamless experience for clients from initial contact through project completion.
- Liaised effectively with sales and customer service departments to coordinate efforts for maximizing revenue collection while maintaining client satisfaction.
- Collaborated with sales and customer service teams to address customer inquiries regarding order status updates, delivery delays, or any other shipping-related concerns in a timely manner.
- Championed customer satisfaction initiatives by working closely with sales and customer service teams to address concerns promptly and effectively.
Minister of Youth, Adult Faith Formation
Saint Joseph Catholic Church, Greenville MS
11.2019 - Current
- Launch new initiatives that addressed identified gaps in services/programs, expanding the organization's offerings to better meet parish needs.
- Develop strategic plans for organizational growth, resulting in increased program reach and impact.
- Evaluate program performance using data-driven approaches to inform decision making and future planning.
- Secure funding for programs through successful grant writing and relationship building with donors, leading to greater financial stability.
- Ensure compliance with relevant regulations and organization standards, maintaining a strong reputation among peers and partners.
- Conduct comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Spearhead volunteer program that expanded organization's community outreach, enhancing its image and overall engagement.
- Prioritize and manage multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Streamline administrative processes, allowing for more efficient use of resources and better support for project teams.
- Facilitate cross-departmental workshops to identify process improvements, leading to more efficient organization flow.
Legal Secretary
Prewitt Law Firm, LLC. Greenville MS
01.2008 - 12.2016
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Transcribed legal documents and phone conversations.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
Varsity Football Academic Coach, World History Teacher
Greenville Public School District, Greenville MS
06.2013 - 05.2014
- Assisted in the development and implementation of an academic program for the GWHS football team with a proven 100% success rate for the 2013-2014 academic year.
- Designed and delivered educational content tailored to diverse student needs, improving test scores and overall competency.
- Utilized empathy and active listening to connect with individuals and guide them toward solutions.
- Identified areas of growth for students, devising tailored action plans to improve skills and knowledge gaps.
- Fostered a growth mindset among students by encouraging persistence, resilience, and continuous learning in the face of challenges.
- Led tutoring workshops for groups of students with related tutoring needs.
- Evaluated student performance through formative assessments, summative assessments, class discussions, written reflections, and project-based learning tasks to inform instructional decisions.
- Contributed to departmental initiatives for curriculum development, assessment design, and professional development opportunities for colleagues.
English Language Arts and Social Science Teacher
Western Line School District, Avon, Mississippi
06.2011 - 05.2013
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
- Utilized variety of assessment tools to evaluate student understanding and mastery of material.
- Fostered student curiosity and interest through creative hands-on activities.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
Education
B.S. Education - Secondary Social Science
Delta State University
Skills
- Proficient in Microsoft Office Suite: 2000-2007(Excel, PowerPoint, Word), Microsoft Windows (95, 98, 2000, and XP)
- Effective issue resolution
- Sales transactions
- Accurate documentation skills
- Proficient in juggling various responsibilities
- Effective client engagement
- Information gathering and analysis
- Case handling expertise
- Proven strategic leadership abilities
- Risk management strategies
- Market research and analysis
- Effective problem resolution
- Effective situational awareness
- Skilled in settlement negotiations
Timeline
Minister of Youth, Adult Faith Formation
Saint Joseph Catholic Church, Greenville MS
11.2019 - Current
Customer Sales and Service Expert
Appliance Sales and Service, LLC. Greenville MS
03.2019 - 11.2019
Varsity Football Academic Coach, World History Teacher
Greenville Public School District, Greenville MS
06.2013 - 05.2014
English Language Arts and Social Science Teacher
Western Line School District, Avon, Mississippi
06.2011 - 05.2013
Legal Secretary
Prewitt Law Firm, LLC. Greenville MS
01.2008 - 12.2016
B.S. Education - Secondary Social Science
Delta State University
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