Alyssa Jackson
Cincinnati,OH
Summary
Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
Industrial Thermal Systems
06.2020 - Current
- Produced high-quality communications for internal and external use.
- Verified accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to QuickBooks database.
- Monitored usage of inventory supplies and contacted vendors to place new orders for replenishment.
- Edited documents to keep company materials free of grammar errors.
- Leveraged accounting software to manage expenses and keep track of finances.
- Executed record filing system to improve document organization and management.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Developed correspondence letters, memos and emails.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Interacted with customers by phone, email, or in-person to provide information.
Waitress
Stone Creek Dining Company
03.2023 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Express Clothing
07.2022 - 01.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Mt.Washington Creamy Whip
06.2019 - 07.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Economics - Economics
Northern Kentucky University
Newport, KY05.2024
Skills
- Spreadsheet management
- Filing and data archiving
- Excel Spreadsheets
- Strong Interpersonal Skills
- 65 WPM typing speed
- Time Management
- Office Management
- Team Bonding
- Social Media Knowledge
Timeline
Waitress
Stone Creek Dining Company
03.2023 - 12.2023
Sales Associate
Express Clothing
07.2022 - 01.2023
Office Assistant
Industrial Thermal Systems
06.2020 - Current
Cashier
Mt.Washington Creamy Whip
06.2019 - 07.2019
Bachelor of Economics - Economics
Northern Kentucky University
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