Alyssa Jackson
Titusville,FL
Summary
Ambitious individual looking to pursue a long term career. Skilled in Customer service/care and Management in multiple settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
WS.Audiology
Titusville, FL
12.2021 - Current
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided emotional support and counseling to patients during difficult times.
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner
Guest Services Representative
Orlando Health
Orlando, FL
01.2021 - 12.2021
- Applied organizational policies and complied with regulations for patient privacy.
- Organized and maintained office supplies to promote team productivity.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Gathered, transcribed and typed medical information into charts.
- Followed infection control procedures to protect patients and staff in waiting area.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Checked patients in and out for appointments
Key Carrying Department Supervisor/Administrative Assistant
Dicks Sporting Goods
Orlando, FL
03.2018 - 05.2021
- Hired, trained, supervised and motivated team of 40+ retail professionals to provide knowledgeable and fast service to every guest.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Oversaw opening/closing operations for a $6 million dollar annual revenue location in compliance with current company policies, and procedures.
- Ensured store is prepared for internal audits through analysis preparation of quality assurance and inventory statistics.
- Increased store sales by maintaining #1 in the company for additional coverage sales, and services for 3 years consecutively.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Organized and updated schedules to optimize coverage for expected customer demands.
Crew Trainer
McDonald's
Orlando, FL
01.2015 - 03.2018
- Instructed new team members on correct procedures for all areas of operations.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Personally conducted all cooking/ringing procedures throughout the restaurant.
- Designed and directed orientation and training programs to meet client needs.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
Education
High School Diploma -
East River High School
Orlando, FL05.2017
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Patient check in
- Patient charting
- Guest assistance and check in
- Leadership development
- Communications
- Customer service
- Supervision
- Relationship development
- Team building
- Security systems
- Insurance Eligibility
- Patient insurance authorizations
- Insurance Eligibility and Verification
- Insurance precertification processes
- Report Generation
- Account updating
- Appointment Scheduling
- Call Management
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
Certification
Certified CNA by CNA training INC (letter of confirmation printed)
Certification in Animal Biotechnology
Certification in Adobe Photoshop
Certified Footwear Specialist
Certified Customer Service Specialist
Conclusion
Very dedicated to furthering my experiences, currently looking for remote positions, open to different time frames. Looking forward to continuing this potential job opportunity.
Timeline
Patient Care Coordinator
WS.Audiology
12.2021 - Current
Guest Services Representative
Orlando Health
01.2021 - 12.2021
Key Carrying Department Supervisor/Administrative Assistant
Dicks Sporting Goods
03.2018 - 05.2021
Crew Trainer
McDonald's
01.2015 - 03.2018
High School Diploma -
East River High School
Some College (No Degree) -
Valencia College