Alyssa Jackson

Leads North American recruiting coordination while supporting a global team of 10 recruiters to achieve organizational hiring goals. Prepares offer letters for successful candidates in compliance with company guidelines and responds promptly to candidate inquiries about job openings and application statuses. Develops and maintains strong relationships with hiring managers to ensure effective recruitment strategies align with business objectives. Creates detailed reports on key recruitment metrics, including time-to-fill, cost per hire, salaries, and source of hire, to optimize hiring processes. Assists hiring managers in drafting accurate and engaging job postings that reflect position responsibilities. Maintains precise and compliant records of recruitment activities in adherence to applicable laws and regulations. Analyzes survey data to identify insights and improve the candidate experience throughout the recruitment process.

• Spearheaded recruitment process for 4 North American gaming teams, successfully building high-performing teams.
• Managed agency/vendor relationships and processed 600+ candidates, leading to the successful hiring of 50 positions across North America and Europe.
• Supported directly Studio Head, Head of Publishing, Development Directors and enhanced efficiency by implementing innovative process improvements.
• Developed and maintained comprehensive salary matrix, enabling the CEO to make informed decisions using up-to-date compensation data across the company footprint.
• Achieved a 0% candidate complaint rate over two years by facilitating seamless communication between hiring teams, candidates, and recruiters.
• Trained and mentored new recruiters, accelerating their onboarding and proficiency in systems and processes.
• Oversaw full-cycle recruitment for managerial and executive-level roles across Canada, the U.S., Europe, and the United Kingdom, ensuring timely and effective placement.

• Streamlined sales appointment tracking by maintaining accurate records in Excel, enhancing visibility and performance monitoring.
• Ensured high-quality leads by verifying the legitimacy of appointments and assessing job site details, contributing to a 15% reduction in scheduling errors.
• Optimized scheduling efficiency by organizing and managing sales representatives and managers calendars, resulting in improved time management and productivity.
• Enhanced coordination by collaborating with regional and district management to ensure 100% appointment coverage and optimized schedules.
• Improved sales outcomes by strategically assigning appointments based on location, verification, and confirmation rankings, maximizing representative efficiency.
• Addressed appointment overflow effectively by identifying and reallocating assignments, ensuring balanced workloads and maintaining service standards.

• Facilitated seamless customer transitions to solar energy by managing the clearance and service upgrade processes, enabling timely installations.
• Streamlined operations by organizing and structuring detailed documentation on guidelines for partnered municipalities and utility companies, ensuring compliance and efficiency.
• Provided exceptional customer support, guiding clients through the solar panel transition process, resulting in high satisfaction and reduced onboarding times.
• Contributed to company growth by playing a key role in the successful opening of a new branch, establishing foundational processes and supporting initial operations.

In this dual role, I provided high-level executive support to the National Training Director while overseeing office operations. I was responsible for coordinating and managing all aspects of the training program logistics, from scheduling and resource allocation to interdepartmental communication. My role also involved optimizing the efficiency of office processes and supporting critical projects across the organization, ensuring the seamless execution of training initiatives and operational objectives.

• Served as Executive Assistant to the National Training Director, managing complex schedules, coordinating cross-departmental communication, and ensuring the smooth execution of training initiatives across the company.
• Supported the National Training Director in planning and implementing nationwide training programs, ensuring alignment with company goals, and fostering employee development at all levels.
• Developed and maintained detailed training schedules, ensuring the timely execution of all training sessions, workshops, and onboarding programs.
• Collaborated with department heads to gather feedback and data for the continuous improvement of training programs, improving employee performance and engagement.
• Streamlined the company-wide onboarding process, reducing onboarding time by 30% for new sales representatives and field marketing associates.
• Optimized team efficiency by managing the schedules and workloads of sales and field marketing managers, ensuring seamless coordination of operational tasks.
• Demonstrated operational versatility by being cross-trained in all operational roles, providing hands-on assistance during critical needs, and minimizing workflow disruptions.
• Led the resolution of over 70 high-priority solar projects, overseeing them from initiation to completion, ensuring client satisfaction, and timely delivery.
• Improved operational efficiency by monitoring departmental turnaround times, identifying bottlenecks, and implementing solutions.
• Addressed in-office HR matters effectively, working closely with the corporate HR team to resolve issues, and maintain a positive work environment.

Directed staff to achieve and surpass salon goals, fostering a high-performance team culture, and delivering consistent results. Managed the onboarding process by scheduling and conducting interviews for all positions, successfully recruiting and integrating skilled professionals. Oversaw product and inventory operations, ensuring accurate placement, scheduling, and tracking of all incoming and outgoing items, which streamlined salon efficiency. Primary liaison with distributors and product educators, establishing strong partnerships that enhanced product availability and staff training.

• Delivered exceptional customer service by resolving issues proactively, providing effective solutions, booking appointments, and managing inquiries.
• Consistently achieved the highest product sales percentages, driving revenue growth, and setting a standard for excellence within the salon.