Summary
Overview
Work History
Education
Skills
Timeline
Manager

Alyssa Jackson

Collinsville,IL

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through strategic scheduling and staff training, resulting in improved service quality. Skilled in problem-solving and compliance with safety regulations, fostering a positive work environment and ensuring guest satisfaction.

Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Manager

McDonalds
11.2015 - Current
  • Assisted in daily operations by coordinating team schedules and workflow.
  • Supported management in maintaining compliance with safety regulations and company policies.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Streamlined inventory tracking processes to improve accuracy and efficiency.
  • Addressed customer inquiries promptly, contributing to overall satisfaction and service quality.
  • Conducted routine inspections of work areas to uphold cleanliness and organization standards.

House Keeper

Liberty Village
09.2013 - 11.2015
  • Maintained cleanliness and sanitation standards across all areas, ensuring guest satisfaction and compliance with health regulations.
  • Developed efficient cleaning routines, improving overall workflow and reducing turnaround times for room turnovers.
  • Trained new staff on cleaning protocols, safety procedures, and proper use of equipment to enhance team performance.
  • Inspected guest rooms and public areas for quality assurance, promptly addressing any issues to uphold high service standards.
  • Implemented sustainable cleaning practices, minimizing environmental impact while maintaining effective sanitation procedures.

Crew Member

Burger King
09.2012 - 09.2014
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated point-of-sale systems accurately, processing transactions efficiently to reduce wait times.
  • Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
  • Collaborated with team members to streamline operations, enhancing workflow efficiency during peak hours.
  • Trained new crew members on operational procedures, fostering a cohesive team environment and improving onboarding process.
  • Implemented best practices for food preparation, contributing to higher quality standards and customer satisfaction ratings.

Education

High School Diploma -

Triad High School
Troy, IL

No Degree -

South Western Illinois Collage
Belleville, IL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Customer relationship management (CRM)
  • Shift scheduling
  • Schedule preparation
  • Workforce management
  • Safety procedures
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving

Timeline

Manager

McDonalds
11.2015 - Current

House Keeper

Liberty Village
09.2013 - 11.2015

Crew Member

Burger King
09.2012 - 09.2014

High School Diploma -

Triad High School

No Degree -

South Western Illinois Collage
Alyssa Jackson