Alyssa Jackson

• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions..

Left workforce to become full-time stay at home parent at the beginning of the COVID-19 pandemic when my two children started attending school remotely full-time. I then gave birth to my daughter in July 2022. Now that my two eldest children are again attending school in person and my daughter is beginning preschool, I am excited to return to the workforce full-time.

• Answered inbound calls to Medicaid Managed Care unit from customers and providers to provide assistance with questions or issues regarding insurance benefits, eligibility, claims, prior authorization requests and provider contracts.
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• Verified insurance eligibility and coverage for patients.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Assisted customers with completing insurance documents to avoid missed information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Processed incoming titles for insurance vehicles consigned to the Nashville branch of IAA, from a variety of insurance providers.
• Processed approximately 75 -110 incoming titles per day.
• Processed Lien Releases and Power of Attorney documents for their associated titles prior to application submission to DMV.
• Proficient at determining vehicle damage percentage in order to apply for either clean or salvage titles.
• Answered calls from customers with inquiries or issues concerning purchased vehicles and titles.
• Answered calls from Insurance Providers to assist with creating assignments, existing title problems and questions regarding title documents required for processing.
• Adhered to contract guidelines to ensure titles were processed timely.
• Entered title and vehicle information into database.
• Maintained database of titles and accompanying documents received and their corresponding vehicles.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Conducted comprehensive title searches to maintain accuracy and compliance of State DMV policies.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
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• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants for determination of case approval or denial and explained scope of different available benefits.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Assisted clients with accurate eligibility form, application and document completion.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

• Coordinated both Voluntary and Involuntary vehicle repossessions within a nationwide network, acting as the liaison between the finance company and the repossession agents.
• Responsible for entering in new repossession assignments and assigning the agent to pursue the repossession.
• Relayed debtor information and new requests from the finance company to the agent, and provided updates on repossession back to lender.
• Responsible for billing Lender for services provided by the Agent on each account .
• Handled incoming calls from various lenders, repossession agents, and debtors to assist with any questions or concerns regarding current or completed repossession orders.