Alyssa James
Santa Fe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Baker
Revolution Bakery
Santa Fe
07.2023 - Current
- Prepared dough and batters following standard recipes and procedures.
- Operated baking equipment such as ovens and mixers safely.
- Maintained cleanliness of workstations and baking tools throughout shifts.
- Assisted in measuring ingredients accurately for various baked goods.
- Collaborated with team members to ensure efficient production flow.
- Adhered to food safety regulations during food preparation processes.
- Monitored baking times to ensure products are cooked correctly.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes with icing, sprinkles and other edible decorating ingredients.
- Worked with Owner doing adminstrative work such as : posting jobs on indeed, interviewing, hiring, scheduling.
Customer Service Representative
Macrina Bakery
Seattle
01.2023 - 07.2023
- Assisted whole sale customers with inquiries and product information via phone and email.
- Processed orders and returns using company-specific software systems.
- Maintained up-to-date knowledge of products and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports using Excel and microsoft word.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Applied Science - Baking And Pastry
Clover Park Technical College
Lakewood, Washington, WA06-2013
Skills
- Product knowledge
- Microsoft Office
- Microsoft Excel
- Scheduling
- Order processing
- Customer relationship management
- Inventory management
- Effective communication
- Problem solving
- Time management
- Adaptability
- Conflict mediation
- Professional and mature
References
References available upon request.
Timeline
Baker
Revolution Bakery
07.2023 - Current
Customer Service Representative
Macrina Bakery
01.2023 - 07.2023
Associate of Applied Science - Baking And Pastry
Clover Park Technical College