Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Jenkins

Lakeside,CA

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and adaptability. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

6
6
years of professional experience

Work History

Parts & Service Admin Assistant

Encinitas Ford
01.2023 - Current
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service standards.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted in the hiring process of new employees.
  • Assisted in payroll processes.
  • Trained and monitored Service Coordinators & helped perfect processes.
  • Ran daily & monthly reports for both departments.
  • Assisted manager in all aspects of business operations.
  • Followed up with customers about their experience & resolved complaints, while prioritizing customer satisfaction and loyalty.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Service Coordinator

Encinitas Ford
06.2022 - 01.2023
  • Communicated with customers and service providers to provide updates on work progress.
  • Took incoming calls and made outbound calls to customers.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Researched and corrected customer concerns to promote company loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Barista

Starbucks
11.2020 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Nanny

N/A
09.2019 - 04.2020
  • Assisted with light housekeeping duties as well as running errands.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted children with homework assignments and special projects across different subjects.
  • Engaged with children on individual basis to build positive relationships.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Retail Sales Associate

Brandy Melville
03.2019 - 06.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Barista

Coffee Corner
10.2017 - 10.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

West Hills High School
Santee, CA
06.2018

Skills

  • Schedule Management
  • Leadership
  • Problem Solving
  • Strong communication, Written & Verbal
  • Task Prioritizing
  • High-Volume Phone Inquiries
  • Calendar Management
  • Set Appointments
  • Multitasking
  • Document and Records Management

Timeline

Parts & Service Admin Assistant

Encinitas Ford
01.2023 - Current

Service Coordinator

Encinitas Ford
06.2022 - 01.2023

Barista

Starbucks
11.2020 - 06.2022

Nanny

N/A
09.2019 - 04.2020

Retail Sales Associate

Brandy Melville
03.2019 - 06.2019

Barista

Coffee Corner
10.2017 - 10.2018

High School Diploma -

West Hills High School

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Alyssa Jenkins