Alyssa Johnson
Chattanooga,TN
Summary
Passionate about promoting lasting customer satisfaction by giving quality service and unparalleled support. I am proficient in customer service. Looking fo a company to grow and expand my servies with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I understand customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Server/Lead Bartender
Buds Sports Bar
06.2021 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Logged reports, expenses, receipts and sales documents into digital database.
Customer Service Cashier
Academy Sports Outdoors
10.2020 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Lifted up 50 pounds at once and used forklift to move heavier loads.
Forklift Operator
Wna
10.2018 - 10.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Communicated with floor managers to determine merchandise placement.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Changed out forklift batteries and connected batteries to battery charger.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Manually counted Number of picked and packaged orders for any loss.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Checked items against documentation for accuracy.
- Updated [Software] tracking systems to document movements and determine proper area for storage.
Education
High School Diploma -
Hixson High School
Hixson, TN05.2019
Skills
- Identification and Compliance
- Cash Handling and Management
- Billing and Payment Processing
- Customer Needs Assessments
- Handling Difficult Customers
- Outstanding Customer Service
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Understanding Customer Needs
Timeline
Server/Lead Bartender
Buds Sports Bar
06.2021 - 09.2022
Customer Service Cashier
Academy Sports Outdoors
10.2020 - 06.2021
Forklift Operator
Wna
10.2018 - 10.2020
High School Diploma -
Hixson High School