Alyssa Johnson
Colorado Springs,CO
Overview
6
6
years of professional experience
Work History
Invoice Specialist
RandstadUSA
Colorado Springs, CO (Remote)
05.2022 - 09.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Contributed to strong scores on invoice audits with impeccable records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Provided excellent customer service, developing and maintaining client relationships.
Production Manager
Tekberry Staffing
Colorado Springs
12.2021 - 05.2022
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Customer Service Support Agent
Kelly Services
Colorado Springs (Remote)
11.2020 - 10.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
SYNQ3 Restaurant Solutions
Colorado Springs, CO (Remote)
03.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Spectrum
Colorado Springs, CO
01.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
C4L Academy
Colorado SpringsCertification - Medical Insurance Coding
IntelliTec College - Colorado Springs
Colorado Springs, CO12.2022
Skills
- Customer Account Management
- Customer Service
- Problem-Solving Ability
- POS Systems and Ordering Platforms
- Oracle EnterpriseOne
- Invoice Preparation and Processing
- Online Systems
- Microsoft Office
- Customer Satisfaction
- High-Volume Environments
- Process Payments
- Review Documents
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Invoice Specialist
RandstadUSA
05.2022 - 09.2022
Production Manager
Tekberry Staffing
12.2021 - 05.2022
Customer Service Support Agent
Kelly Services
11.2020 - 10.2021
Customer Service Representative
SYNQ3 Restaurant Solutions
03.2019 - 10.2020
Customer Service Representative
Spectrum
01.2017 - 04.2018
High School Diploma -
C4L Academy
Certification - Medical Insurance Coding
IntelliTec College - Colorado Springs