Alyssa Johnson
Fairfax,Iowa
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Administrator
Strickler Spine & Sport
CEDAR RAPIDS, IA
11.2021 - Current
- Assisting the Doctor with chiropractic treatments which include soft tissue work, therapies and exercises
- Front desk scheduling
- Customer service via phone, email, in person
- Sending and reviewing records requests
- Verifying and handling insurance claims/benefits
- Understanding insurance coding
- Overview of insurance billing/coding guidelines
- Understanding Medicare guidelines
- Certification in Chiropractic Physiotherapies
- Handling all front desk operations including incoming and outgoing sales
- Front desk management
- Following up on unpaid claims
- Handling claims with Attorneys/Auto Insurance Representatives
- Handling past due balances including balance transfers to collection agencies
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintained customer confidence and protected operations by keeping information confidential.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Manager
McDonalds
Cedar Rapids, Iowa
- Managed up to 15 people during each shift
- Delegate and scheduled according to team members strengths and weaknesses
- In charge of money and drawer counts during each shift
- Order accuracy and low drive time.
Swimming Instructor
North Liberty Aquatic Center
North Liberty, Iowa
- Taught infants and children water safety, along with proper swimming techniques
- Proper swimming techniques include swimming alone, underwater, in deep water, and survival skills
- In charge of up to 8 children at a time per class
- CPR and Lifeguard certified at the time of work
- Lesson planning and delegation to ensure maximum skill learning.
Dietary Technician
Mercy Medical Center
Cedar Rapids, Iowa
- Assisting hospital Dietitians with patients depending on diet restrictions
- Diet restrictions include sodium, liquid intake, carbohydrates, insulin, digestive help, and surgical prep
- Documentation of each item consumed and ingested
- Proper order taking with each diet restriction
- Time management with each floor you are assigned to, up to 32 patients at a time
- Communication skills with doctors, nurses, and other hospital staff
- Charge shift responsibilities, included with paperwork, call center calls, and nursing home diet orders.
Bartender/Server
Old 218 Tap
Hills, Iowa
- Order taking both food and drink
- Memorization of all adult beverages in order to complete fast efficient service
- Managing shifts alone, including money orders and service orders
- Inventory and stocking
- Teamwork with shift partner.
Nanny
Independent Employer
- Caring and looking after other children, ages infant to 6 years old
- Meal prepping, planning, and normal household chores
- Pickup/drop off for school and activities
- Routines and schedules met each day
- Grocery pick up and other errands asked by employer.
Education
High School Diploma -
College Community School District
Some College/Liberal Arts -
Kirkwood Community College
Skills
- Mail Handling
- Database Entry
- Project Management
- Technical Support
- Telephone Reception
- Administrative Support
- Word Processing
- Document Scanning
- Office Supply Management
- Customer Engagement
- File Maintenance
- Bookkeeping
- Staff Management
- Scheduling
- Expert in Microsoft Word/Excel/
- Expert in Adobe
- Office Administration
- File Organization
- Inventory Management
- Verbal Communication
- Billing and Coding
Activities
Mother to two year old girl. I enjoy camping, fishing, spending time with family and taking care of animals.
References
- Brian Bahndorf, +1 (319) 325-5330
- Mellany McGurk-Davis, +1 (319) 551-6597
- Nicole Borja, +1 (319) 899-7986
Affiliations
- Camping
- Fishing
- Church Volunteer
- Piano
Accomplishments
- High School Honor Roll
- High School All-Stater
Certification
- Chiropractic Assistant in Physiotherapies
- CPR
Languages
English
Professional
References
References available upon request.
Timeline
Office Administrator
Strickler Spine & Sport
11.2021 - Current
Manager
McDonalds
Swimming Instructor
North Liberty Aquatic Center
Dietary Technician
Mercy Medical Center
Bartender/Server
Old 218 Tap
Nanny
Independent Employer
High School Diploma -
College Community School District
Some College/Liberal Arts -
Kirkwood Community College
- Chiropractic Assistant in Physiotherapies
- CPR
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