Alyssa Jones

• Designed and refined user interfaces for web and mobile platforms, focusing on accessibility and ease of use to align with mission-driven goals.

• Conducted user research and usability testing to gather insights and make informed design decisions, enhancing user engagement and meeting specific user needs.

• Developed and iterated on wireframes and prototypes, visualizing design concepts that streamlined complex workflows and optimized user satisfaction.

• Collaborated with product managers, engineers, and other stakeholders to align designs with both business objectives and user needs, ensuring an intuitive and cohesive experience across platforms.

• Contributed to and maintained a design system to support consistency and scalability, facilitating an efficient design process and seamless cross-platform usability.

• Developed and implemented help desk protocols, enhancing customer support efficiency.

• Supervised team performance, provided training, and ensured knowledge base updates to support evolving technical needs.

• Collaborated with vendors to procure software and hardware solutions, optimizing resource allocation and workflow.

• Provided technical support to end-users, assisting with troubleshooting and resolving software and hardware issues.

• Documented and tracked customer inquiries in a database, contributing to improved ticket resolution times.

• Conducted equipment testing and assisted with network troubleshooting to ensure systems functioned optimally.

• Conducted data collection, administered surveys, and performed quality assurance checks on research data.

• Prepared summaries of research findings for presentations, enhancing theclarity and accuracy of data insights.

• Ensured compliance with ethical standards in research protocols, contributing to the integrity and validity of study outcomes.

• Graduated cum laude