Alyssa Jones
Quincy
Summary
Dynamic leasing consultant with a proven track record at Dolben Company, excelling in customer service and competitive research. Skilled in lease agreements and building rapport, I effectively facilitated smooth move-ins and enhanced tenant satisfaction, contributing to a positive community atmosphere. Committed to delivering exceptional service and fostering lasting relationships.
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Dolben Company
03.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Guest Service Representative
Marriott
01.2023 - 03.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Streamlined reservation handling, significantly reducing wait times for guests.
Concierge
Hilton
04.2022 - 01.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Service Representative
Nordstrom
11.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Business Administration -
Massasoit Community College
Brockton, MA05-2025
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Lease agreements
- Customer service expertise
- CRM software
- Leasing and sales
- Phone and email etiquette
- Application processing
- Sales techniques
- Property tours
- Competitive research
Timeline
Leasing Consultant
Dolben Company
03.2024 - Current
Guest Service Representative
Marriott
01.2023 - 03.2024
Concierge
Hilton
04.2022 - 01.2023
Customer Service Representative
Nordstrom
11.2020 - 04.2022
Associate of Business Administration -
Massasoit Community College
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