Alyssa Jones
Cerritos,CA
Summary
Dynamic and results-driven professional with experience as Head Piercer at Lulu Ave., excelling in customer service and precision techniques. Proven ability to enhance client satisfaction through effective communication and meticulous aftercare education. Strong team player with a solid work ethic, dedicated to fostering a welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Piercer
Lulu Ave.
05.2021 - Current
- Reduced wait times for clients by optimizing appointment scheduling processes and improving overall time management skills.
- Improved customer confidence with thorough consultations that addressed concerns while explaining the risks associated with each type of body piercing procedure offered at the studio.
- Enhanced customer satisfaction by providing high-quality piercings and maintaining a clean, comfortable environment.
- Assisted customers in selecting appropriate jewelry based on personal style preferences, anatomy, and healing considerations.
- Provided excellent customer service during every stage of the process from initial inquiry to post-piercing care guidance.
- Contributed to an inclusive and welcoming atmosphere within the studio, fostering client loyalty and repeat business.
- Mentored new piercers to share knowledge of best practices within the industry enhancing overall team performance.
- Educated clients on aftercare instructions to promote healing and minimize infection risk, resulting in fewer complications.
- Completed daily cleaning task while still being able to give my all to each client through out the day.
Barista
Starbucks
Lakewood, CA
01.2021 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Nursing Science
Santa Monica College
Santa Monica, CA08.2026
Skills
- Have trained new apprentices
- Patience and composure
- Sterilization techniques
- Studio maintenance
- Precision and accuracy
- Bloodborne pathogens training
- Piercing placement
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptability and flexibility
Certification
- CPR certified
- Blood Borne Pathogens Certification
- Licensed ( Long Beach and Orange County)
Languages
Spanish
Professional Working
Timeline
Head Piercer
Lulu Ave.
05.2021 - Current
Barista
Starbucks
01.2021 - 05.2021
Nursing Science
Santa Monica College