Summary
Overview
Work History
Education
Skills
Letters of Recommendation
Timeline
Generic

Alyssa Jones

Madison,WI

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Supportive team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Customer-focused Guest Experience Coordinator, highly productive in fast-paced environments, ensuring tasks are completed efficiently and effectively. Skilled in communication, problem-solving, and time management, with an ability to excel in conflict resolution, team leadership, and customer service excellence. Utilize active listening and empathy to enhance guest satisfaction and foster positive experiences. Highly skilled Logistics Coordinating Manager with substantial experience in inventory control and strategic planning. Possess strong leadership skills, adept at managing teams to ensure smooth logistics operations, and meet company objectives. Significant impact was made in previous roles through process improvement initiatives that increased efficiency and reduced costs.

Overview

6
6
years of professional experience
2011
2011
years of post-secondary education

Work History

Logistics Coordinating Manager/Customer Service Manager

EnchantedMerch
Sun Prairie, Wisconsin
10.2023 - Current
  • Coordinated inventory management and logistics
  • Managed shipping schedules and tracked shipments to optimize supply chain efficiency.
  • Developed and maintained strong relationships with vendors and transportation partners.
  • Assisted in creating logistics strategies to enhance operational workflow
  • Supported team members in resolving logistical challenges and improving communication processes.
  • Implemented process improvements to streamline order fulfillment and reduce delays in shipping.
  • Maintained accurate records of incoming and outgoing shipments.
  • Assisted in training new employees on logistics procedures and processes.
  • Performed regular audits on warehouse stock levels to prevent overstocking or shortages.
  • Resolved discrepancies between purchase orders, invoices, and packing slips.
  • Created detailed reports outlining performance metrics for management review.
  • Monitored inventory levels, and updated reports in a timely manner.
  • Generated forecasts based on historical data to anticipate the future needs of the business.
  • Collaborated closely with internal departments, such as sales and finance, to coordinate product flow across channels.
  • Maintained records of all incoming and outgoing shipments to facilitate reconciliation processes.
  • Communicated with customers regarding order status, delivery times, and other related issues.
  • Provided support during special events.
  • Conducted research into potential new suppliers to enhance supply chain efficiency.
  • Analyzed customer orders and prepared shipments accordingly.
  • Assisted in the development of logistics strategies to support business growth and expansion.
  • Resolved customer complaints by implementing effective problem-solving techniques.
  • Collaborated with sales team to align service strategies with business goals.
  • Analyzed customer feedback to identify trends and improve service operations.
  • Implemented new tools for tracking customer interactions and satisfaction levels.
  • Facilitated regular team meetings to discuss performance and address challenges.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Relocation Coordinator

Badger Brothers Moving
Madison, Wisconsin
03.2020 - 10.2023
  • Coordinated logistics for residential and commercial moving projects.
  • Managed client communications to address relocation needs and concerns.
  • Developed moving plans that optimized resource allocation and scheduling.
  • Assisted customers in understanding moving processes and timelines.
  • Collaborated with team members to ensure smooth transition during relocations.
  • Resolved issues that arose during the moving process with effective solutions.
  • Trained new staff on company policies and relocation procedures.
  • Maintained accurate records of client interactions and project details.
  • Liaised between employers and external service providers to ensure timely delivery of services.
  • Provided comprehensive support throughout the entire relocation process from pre-move planning through post-arrival follow up.

Education

Adams-Friendship High School
Adams, WI

Skills

  • Inventory management
  • Logistics coordination
  • Transport optimization
  • Supply chain analysis
  • Data reporting
  • Customer relationship management
  • Vendor negotiation
  • Resource allocation
  • Process improvement
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Training and development
  • Performance evaluation
  • Scheduling expertise
  • Demand forecasting
  • Logistics analysis
  • Warehouse management
  • Cost reduction
  • Performance metrics tracking
  • Budget preparation
  • Customer service
  • Quality control analysis
  • Shipping procedures
  • Contract negotiation
  • Training and leadership
  • Vendor onboarding
  • Decision-making
  • Cost reduction strategies
  • Verbal and written communication
  • Analytical thinking
  • Stress management
  • Company procedure adherence
  • Cost control
  • Communication
  • Scheduling coordination
  • Process optimization
  • Team building
  • Motivational leadership
  • Client relations
  • Performance management
  • Project assignments
  • Inventory management procedures
  • Punctual and dependable
  • Sales support
  • Inventory control
  • Customer communication
  • Quality assurance
  • Attention to detail
  • Employee training
  • Courteous demeanor
  • Microsoft Excel
  • Report preparation
  • Business development
  • Staff education and training
  • Document control
  • Product education
  • Complaint resolution
  • Clerical support
  • Positive and professional
  • Record preparation
  • Problem-solving
  • Refund management
  • Script adherence
  • Call center procedures
  • Spreadsheets
  • Recordkeeping strengths
  • Report creation
  • Multi-task management
  • Professional telephone demeanor
  • Email management
  • Task prioritization
  • Documentation
  • Adaptive team player
  • Customer relationship management (CRM)
  • Call center experience
  • Typing proficiency
  • Relationship building
  • Support case resolution
  • Tracking complaints
  • Money handling
  • Active listening
  • Project management

Letters of Recommendation

Please see attached for letters of recommendations from business owners and management.

Timeline

Logistics Coordinating Manager/Customer Service Manager

EnchantedMerch
10.2023 - Current

Relocation Coordinator

Badger Brothers Moving
03.2020 - 10.2023

Adams-Friendship High School

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