Alyssa Jones

Consults with organizations to design learning ecosystems and leadership frameworks that drive measurable performance improvement.

• Developed an Evergreen Learning ROI Calculator used to forecast program value and sustain investment decisions.
• Created scalable leadership capability frameworks linking learning outcomes to operational KPIs.
• Designed multi-phase learning architectures integrating AI-enabled analytics for continuous improvement.
• Partnered with leaders to translate learning data into actionable insights for workforce planning and succession readiness.
• Advised on culture, ethics, and trust in the integration of AI within learning and HR systems.

Differbloom Consulting

Directed learning strategy and capability development for a global network of 8,000+ offices.

• Achieved 269% ROI through a results-assessment system linking learning outcomes to recruitment, retention, and profitability.
• Reduced onboarding time by 50% and improved skill application by 30% using hybrid ADDIE/Agile models.
• Built a tiered partner ecosystem that generated over $950K in revenue and tripled learning solution diversity.
• Implemented performance dashboards to measure behavioral transfer and leadership effectiveness.
• Transformed the organization's learning culture into a continuous feedback and data-driven system.

Designed and delivered leadership development programs that accelerated business growth and operational alignment.

• Developed a leadership program for 400+ franchise leaders, generating 135% ROI within the first year.
• Created frameworks for coaching, goal alignment, and accountability that strengthened leadership effectiveness.
• Facilitated change management sessions that improved clarity and engagement across multi-state regions.
• Reduced agent turnover by 17 points through leadership systems redesign and targeted development interventions.

Provided consulting to strengthen operational performance and workforce capability across 100+ offices.

• Reduced onboarding ramp-up time by 40% through structured learning programs and role-based curricula.
• Developed CRM-integrated dashboards tracking learning adoption and ROI metrics.
• Conducted needs analyses and designed learning pathways for continuous professional growth.

Directed operations for a 30-person clinical team.

• Increased case acceptance from 62% to 90% through team training and communication skill development.
• Raised net operating income from 7% to 30% through process improvement and leadership coaching.
• Reduced unpaid claims from 13.2% to 5% by building systems for accountability and skill transfer.

Led multiple locations with 50+ therapists and staff.

• Improved close rates from 30% to 42% via structured coaching and staff development frameworks.
• Shortened onboarding by 35%, earning a top-ten national performance ranking.