Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Jose

San Francisco,CA

Summary

Dynamic Operations Supervisor at Worldpantry.com with a proven track record in enhancing operational efficiency and achieving a 99% outbound order accuracy. Skilled in client relationship management and workforce training, I excel in optimizing logistics and driving continuous improvement initiatives to elevate productivity and quality standards.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Worldpantry.com
01.2024 - Current
  • Supervised a team of 5 associates to ensure daily operations met productivity and quality targets in a fast-paced warehouse serving both DTC and 3PL clients
  • Maintained 95–98% daily order fulfillment rate by optimizing pick-pack-ship workflows using Logiwa WMS
  • Managed order lifecycle using Circle Commerce ERP, integrating with marketplaces and internal CRM for seamless customer experience
  • Led continuous improvement efforts that reduced pick errors by 22% and improved outbound order accuracy to 99%
  • Coordinated with client account managers to maintain SLA compliance across multiple fulfillment contracts
  • Trained warehouse staff on WMS/ERP usage and implemented SOPs to support scalable growth during peak seasons

Lead Operations Associate

Worldpantry.com
08.2022 - 01.2024
  • Managed daily distribution center operations, assigning tasks and ensuring timely and error-free order processing
  • Run shifts independently in the absence of the Operations Manager
  • Oversaw team productivity and ensured adherence to shipping deadlines and safety standards
  • Printed and sorted customer orders and POs, received products, and performed data entry for cycle counts and receiving documents
  • Prepared nightly reports and maintained accurate records across shared systems and folders
  • Trained and certified in all warehouse functions including picking, packing, labeling, receiving, restocking, and cycle counting

Instructor/Sales Associate

Gymboree Play & Music
04.2018 - 08.2022
  • Facilitated engaging, age-appropriate parent-child classes focusing on physical, cognitive, and social development
  • Provided outstanding customer service to new, current, and former clients
  • Effectively communicated program benefits to drive enrollments, merchandise sales, and event bookings
  • Maintained accurate client records using internal database systems

Accounts Payable Coordinator

Worldpantry.com
05.2016 - 04.2018
  • Processed high-volume vendor invoices accurately and efficiently, verifying purchase orders, pricing, and receipts in alignment with company policies
  • Managed weekly check runs, ACH payments, and wire transfers; ensured timely payment to avoid late fees and maintain vendor relationships
  • Resolved discrepancies with vendors and internal departments regarding billing, inventory receipts, and purchase orders
  • Maintained up-to-date records of invoices, payment logs, and vendor communications in Quickbooks and shared databases
  • Collaborated with Procurement, Receiving, and Customer Service teams to reconcile purchase variances and inventory issues

Buyer Assistant

Worldpantry.com
01.2014 - 04.2016
  • Conducted market research and trend analysis to identify and select high-demand products aligned with eCommerce platform strategies
  • Built and maintained relationships with suppliers and manufacturers to ensure timely product delivery and competitive pricing
  • Curated product assortments for seasonal campaigns and promotional events, optimizing customer engagement and sales
  • Monitored product inventory levels, tracked sales performance, and coordinated with fulfillment teams to ensure stock availability
  • Implemented inventory forecasting tools to prevent stockouts and ensure timely product restocking
  • Created detailed reports on product profitability, inventory turnover, and return on investment (ROI) for executive team review
  • Worked closely with marketing and merchandising teams to ensure product listings are optimized, with accurate descriptions, pricing, and imagery
  • Coordinated product launches, promotions, and discounts to align with marketing campaigns and sales goals
  • Utilized eCommerce platforms (e.g., Shopify, CircleCommerce) and analytics tools to monitor product performance and customer behavior
  • Regularly reviewed key performance indicators (KPIs) such as conversion rates, average order value (AOV), and product margin to improve product selection and sales strategies

Education

City College of San Francisco
San Francisco, CA

Skills

  • Workflow optimization
  • Operational leadership
  • Microsoft Office Suite: Proficient in Excel (pivot tables, VLOOKUP, formulas), Word, Outlook, PowerPoint, Teams
  • Warehouse Systems: Logiwa, Circle Commerce, ShipStation
  • Reporting & Analysis: Excel, Power BI, Google Sheets

Timeline

Operations Supervisor

Worldpantry.com
01.2024 - Current

Lead Operations Associate

Worldpantry.com
08.2022 - 01.2024

Instructor/Sales Associate

Gymboree Play & Music
04.2018 - 08.2022

Accounts Payable Coordinator

Worldpantry.com
05.2016 - 04.2018

Buyer Assistant

Worldpantry.com
01.2014 - 04.2016

City College of San Francisco

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